Will the progress be lost if I connect with facebook?

Hello. I've been playing Candy Crush without being connected to Facebook (already  completed over 1000 levels). I will purchase another phone, so I wanted to know if it is possible to associate my progress with a Facebook account, so that I can continue from the current level in the new phone, rather than starting all over again.

Answers

  • ElsaElsa Posts: 17,739 Superstar

    Hi Rodrigo, yes if you never connected to Facebook before then it's going to believe that you just started playing the game.  Your progress can be added once you start with Facebook by following the steps here:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

    I must warn you though that your boosters and lives will not transfer to another mobile device because they are saved just to that device so you can play the game offline.  Use up your boosters before starting with another phone.

    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • Rodrigo_SalmenRodrigo_Salmen Posts: 3
    edited August 2018
  • Hi Rodrigo, yes if you never connected to Facebook before then it's going to believe that you just started playing the game.  Your progress can be added once you start with Facebook by following the steps here:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

    I must warn you though that your boosters and lives will not transfer to another mobile device because they are saved just to that device so you can play the game offline.  Use up your boosters before starting with another phone.

    Oh thanks! Just one thing, one of the steps on the thread 'Moving game progress to a new device' (which i believe is the link you were refering to) is 'Back up your progress and connect to Facebook or to the Kingdom'. But isn't that going to reset my progress, as you stated? Or am I following the wrong steps? Thank you!
  • sharadakatlasharadakatla Posts: 8
    edited July 12
    I have deactivated my old facebook account which was connected to candycrush. I have been playing candy crush since 6yrs and saved the progress both on old fb and  king.com. As I deactivated my old fb account, i opened new facebook account and want to connect my candy crush to it. Now i am at level 5008. When i try to connect to fb, am losing all my progress and falling back to level 1. Is there any way to connect to fb without losing progress?
  • ElsaElsa Posts: 17,739 Superstar
    Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

    If you have not been playing through Facebook or the Kingdom, then I am going to suggest that you create a Kingdom account by following the steps from here.  They will be able to get your progress going through the Kingdom account.

    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
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