Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
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Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I'm on level 559 and my ingredients are not coming down despite clearing all the licorice.

I'm creating colour bombs, striped candies, etc. I must have tried about ten times. I'm on the verge of quitting as I can't progress but don't want to. Help!

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Creative_Elsa

Hi all,

I just got word that level 559 has now been fixed. Our Community Manager @Cezdiamond just notified me here are her exact words:

“Hey Everyone! This should be fixed now, once you collect the first two cherries you will then see the rest :-) “

I’d like you to please try troubleshooting now. First please clear out the history on your game. Then please follow any of the links below to do some troubleshooting. Even though it’s been updated on their end, you still have to troubleshoot with the browsers and/or devices to clear out the old so that you can bring in the new. Also Please make sure that you have the latest version of the game.

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Microsoft Lumia 950

https://www.windowslatest.com/2017/08/07/fix-lumia-950-random-reboots/

Kindle Fire

https://www.amazon.com/gp/help/customer/display.html?nodeId=201734230

Windows 10

https://community.king.com/en/blog/discussion/247421/having-problems-connecting-to-facebook-on-a-windows-10-game-app#latest

Windows Mobile Device

https://community.king.com/en/blog/discussion/247353/is-your-game-crashing-on-a-windows-mobile-device

tervang93

If you have a Facebook and a PC, you can also get around this issue by playing the level on the PC, since the issue doesnt apply to the PC version. Once you have completed the level, you can go back to your mobile device.

crankinbeat

Tigger04grl said:

Got a message from them on Facebook since I reported it to them in all kinds of way yesterday. And their message today said they are working on fixing it so some people might have it working by now.

Thanks for the info.

Yes, I started to see the ingredients come down and everything seems to now be OK and back to normal, at least for me (again, I’m using an Apple iPhone). Apparently, this was only a one day thing. Hopefully this has also been resolved for other people. And again, I’ve been playing CC for years of and on, and I had NEVER experienced something this strange

Tigger04grl

Got a message from them on Facebook since I reported it to them in all kinds of way yesterday. And their message today said they are working on fixing it so some people might have it working by now.

joanab4

I am also experiencing this problem on blood android and on Apple. It’s so frustrating! I’m glad I’m not the only one experiencing this. This needs to be fixed soon or else I’m quitting the game. Waste of time and good items!

amandamnhz

The ingredients appeared normally to me now in candy crush saga on computer via facebook

jmbthomas

I am having the same issue. I even uninstalled and reinstalled the game, losing all of my supplies, and still no ingredients 😐

Novalee

I'm using an android and am having the same issue.

angela_austin117

I’m also having this problem on this level. So much for my unlimited lives for an hour. I’m very frustrated. I’m using iOS 12.1.2.

katvera88

I'm having the same issue and I'm using an android. This was my first day reinstalling the game after a few years. I even purchased some gold bars which I kind of didnt understand at first (it wasn't a thing before). Not only did I waste my time but I also wasted money...I have video screenings of me playing and no ingredients falling as proof!! I'm about to uninstall AGAIN FOR GOOD!

depickett99

Same problem here. It’s really messing up my progress.

crankinbeat

Thanks to the people that saw my post and mentioned what kind of device they were using (it’s confirmed to be affecting **both* Apple and Android). I wonder if people using PCs/Computers are having the same issue? (If I have time, I’ll try on my PC, but I may not have access for a while).

I wonder if King will give us some “lives” or free boosters if this issue is resolved? (I’m somewhat optimistic that it will be resolved, but it’s hard to say, as I’ve NEVER experienced anything like this TBH). After all, we’ve all used up many, many lives and/or boosters since this glitch started (myself included).

nikkijames

Same issues with that level

telly12

Same thing happened to me wasted 5 lives on this level. Glad to know I’m not going crazy lol 😂

JustPlaying

Hi Everyone

This issue has been flagged for the CMs to look into. We should hear from them soon

jrcoffey

Yep I'm having the same issue on an android

Tigger04grl

I am actually using both android and apple software and both having same issue w different devices.

qqq

Me too 😡

amandamnhz

crankinbeat said:

Hello people:

I’m having the same exact issue myself. It’s only been today (1-10-19) that I’ve experienced this. I played several games at this level yesterday, and I was seeing the ingredients. I came very close to winning, but of course didn’t as I had to try again today.

Also, I’m using an Apple iOS device (iPhone) and maybe we all are using this same platform as well, so maybe this is part of the issue?

In all of my many years of playing CC (and I only started up late this year after not playing for 3-4 years), I’ve NEVER seen any kind of weird glitch like this happen (99% of the time it’s been on an iPhone or iPad).

It’s bad enough that CC now has less moves for most levels compared to years ago (that’s why many YouTube CC help videos from 2013-16 have WAY more moves, lol), but at least this was intentional in the various King/CC iOS Apple updates I think starting in 2018 or so (Android probably had the same updates and so-called “improvements”).

A few questions:

Is everyone using an iOS Apple device (iPhone or iPad)? Or are people also using Android devices or computers/PCs?

And if on Apple/iOS, are you updated to the latest version? (I am myself).

That said, it must be a server issue (?) because again, level 559 was *fine* yesterday.

I'm using android and the problem appeared today

tervang93

I'm having the same problem. i have never had this happen to me before in a level. im sure its a bug issue with the update. we should all contact their support

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Accepted answers

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berk

Having exactly the same trouble here. I don't know if it helps but i took screenshots of last 5 movements from the level. No nuts or cherry at sight and none are comming down.

Bonsai25

Having the same issue. Burnt through about 20 lives trying but not one ingredient is dropped. PLEASE HELP

kaylynne

I'm having the same problem with this level 559 fruits dont fall down please fix it

kprice77

I'm having the same problem burned through all my boosters and and tried about 15 times nothing drops!

Tigger04grl

Having same issue I have wasted moves, specials, and spent a lot of money even to try and finish level. Spent hours and nothing is dropping. Tried emailing support all they did was refer me to YouTube. But it’s not helpful. Clearly a technical issue the company isn’t aware of to fix.

amandamnhz

Same here

enrobso1968

All the above is happening

crankinbeat

Hello people:

I’m having the same exact issue myself. It’s only been today (1-10-19) that I’ve experienced this. I played several games at this level yesterday, and I was seeing the ingredients. I came very close to winning, but of course didn’t as I had to try again today.

Also, I’m using an Apple iOS device (iPhone) and maybe we all are using this same platform as well, so maybe this is part of the issue?

In all of my many years of playing CC (and I only started up late this year after not playing for 3-4 years), I’ve NEVER seen any kind of weird glitch like this happen (99% of the time it’s been on an iPhone or iPad).

It’s bad enough that CC now has less moves for most levels compared to years ago (that’s why many YouTube CC help videos from 2013-16 have WAY more moves, lol), but at least this was intentional in the various King/CC iOS Apple updates I think starting in 2018 or so (Android probably had the same updates and so-called “improvements”).

A few questions:

Is everyone using an iOS Apple device (iPhone or iPad)? Or are people also using Android devices or computers/PCs?

And if on Apple/iOS, are you updated to the latest version? (I am myself).

That said, it must be a server issue (?) because again, level 559 was *fine* yesterday.

tervang93

I'm having the same problem. i have never had this happen to me before in a level. im sure its a bug issue with the update. we should all contact their support

amandamnhz

crankinbeat said:

Hello people:

I’m having the same exact issue myself. It’s only been today (1-10-19) that I’ve experienced this. I played several games at this level yesterday, and I was seeing the ingredients. I came very close to winning, but of course didn’t as I had to try again today.

Also, I’m using an Apple iOS device (iPhone) and maybe we all are using this same platform as well, so maybe this is part of the issue?

In all of my many years of playing CC (and I only started up late this year after not playing for 3-4 years), I’ve NEVER seen any kind of weird glitch like this happen (99% of the time it’s been on an iPhone or iPad).

It’s bad enough that CC now has less moves for most levels compared to years ago (that’s why many YouTube CC help videos from 2013-16 have WAY more moves, lol), but at least this was intentional in the various King/CC iOS Apple updates I think starting in 2018 or so (Android probably had the same updates and so-called “improvements”).

A few questions:

Is everyone using an iOS Apple device (iPhone or iPad)? Or are people also using Android devices or computers/PCs?

And if on Apple/iOS, are you updated to the latest version? (I am myself).

That said, it must be a server issue (?) because again, level 559 was *fine* yesterday.

I'm using android and the problem appeared today

qqq

Me too 😡

Tigger04grl

I am actually using both android and apple software and both having same issue w different devices.

jrcoffey

Yep I'm having the same issue on an android

JustPlaying

Hi Everyone

This issue has been flagged for the CMs to look into. We should hear from them soon

telly12

Same thing happened to me wasted 5 lives on this level. Glad to know I’m not going crazy lol 😂

nikkijames

Same issues with that level

crankinbeat

depickett99

Same problem here. It’s really messing up my progress.

katvera88

angela_austin117

I’m also having this problem on this level. So much for my unlimited lives for an hour. I’m very frustrated. I’m using iOS 12.1.2.

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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