I have informed the Community Manager about the issue. They will be dropping by and checking / informing the King Studio about it. Please keep an eye on this post, so that you will receive updates about it
I am having this exact same issue on my iPhone. For several weeks I have been unable to collect the daily win prize, even though the ticket section is full. I have tried a few self help things, including deleting the app and reinstalled.
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@Pummy_Raj Thank you for your response. I use my mobile, very occasionally I will use the PC. I use Facebook. I am unable to find a King User ID. I followed the link and the instructions given, it asked me to log in but none of the details I provide allows me to sign in.