Tresure chest

rosarismerecak · March 2019

Thanks again for the help @Elsa

_Elsa_ · March 2019

@rosarismerecak did you see the treasure chest this week? I never got it.

rosarismerecak · March 2019

Yea @Elsa it's the same blotchy pink glitch. I'm really hoping it fixes itself. I'm always checking for the newest update hoping it someday will.

Sukanta_Biswas · March 2019

hello @rosarismerecak
I got to know a bit about it. this is just updating problem. although your game is updated. I know, you will be surprised to hear. but this is true.

Yes treasure chest is active for some players those levels are low. they got it generally Thursday or Monday. for that they can't click or play this specific level until event is end. i have a friend, he faced same problem. he call me i see his app is updated. i try my best but fail. this week again same, i uninstall his app > restart phone > re-install app and log in then problem is solved. although event stand by for some hours.

From this I thought, on old version new updates are not working perfectly. i want to tell, don't do this because you will lose all saved boosters. i just forward this information to @Elsa for testing

_Elsa_ · March 2019

rosarismerecak said:

Yea @Elsa it's the same blotchy pink glitch. I'm really hoping it fixes itself. I'm always checking for the newest update hoping it someday will.

I just found another message here in the community and as I told you I would keep my eyes open for this. So it definitely might be a new glitch. I will report this but please do some troubleshooting while you wait. Clear the history and then click on one of the links below. Let's see if the troubleshooting clears it up.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device