To retrieve old levels of Candy Crush Saga

ibtesam

I change my phone but unfortunately i did not save my game on Kingdom or Facebook. Also I had lost my old mobile. Is there any way that I can retrieve my old levels on Candy Crush Saga.

Elsa

Hi @ibtesam thank you for posting here in the community, however, this is the Pet Rescue Saga community. I can tell you what to do but for future Candy Crush Saga questions please use this link: https://community.king.com/en/candy-crush-saga/categories/support

In order to get your progress back, you will need to set up an account, Facebook or the Kingdom because they save your progress on their server. I prefer to play through the Kingdom so I will offer you help to set up an account with them.

Please follow the steps on here to set up a Kingdom account: https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

Elsa

Hi @ibtesam thank you for posting here in the community, however, this is the Pet Rescue Saga community. I can tell you what to do but for future Candy Crush Saga questions please use this link: https://community.king.com/en/candy-crush-saga/categories/support

In order to get your progress back, you will need to set up an account, Facebook or the Kingdom because they save your progress on their server. I prefer to play through the Kingdom so I will offer you help to set up an account with them.

Please follow the steps on here to set up a Kingdom account: https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

ibtesam

I did all the process but ticket number not received on email. 

Elsa

Did you complete the contact form and you didn't get an email back?  They could be very busy.  Complete another contact form today.

ibtesam

Elsa said:

Hi @ibtesam thank you for posting here in the community, however, this is the Pet Rescue Saga community. I can tell you what to do but for future Candy Crush Saga questions please use this link: https://community.king.com/en/candy-crush-saga/categories/support

In order to get your progress back, you will need to set up an account, Facebook or the Kingdom because they save your progress on their server. I prefer to play through the Kingdom so I will offer you help to set up an account with them.

Please follow the steps on here to set up a Kingdom account: https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

I did all the process but did not get ticket number on email.

Saminathan123

My old levels games candy crush saga

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/879911#Comment_879911

Hi and Welcome to our Community

Which level now @Saminathan123 ?