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seriously i updated my game thinking to get better experience only to find out that my sugar drops are gonemamacathy said:King, PLEASE RETURN SUGAR DROPS TO ALL CC PLAYERS. Thankfully, my sugar drops have returned. It's not fair or enjoyable for other players, who have been loyal players to you, to have their drops taken away. Impossible to get through new levels with less moves and especially without drops. Be kind and fair to all.
oohh no i can't find mineSukanta_Biswas said:Sugar drop problem resolved for some players 😀 Check your's
Hi Joe, |
Thank you for your reply. We are reviewing this further with our Technical Team so we can help get everything back to normal again. They have asked that we receive an updated contact from your game so we can investigate further. Please reply within the game app, and include the ticket number below in the response so we can locate your message. The easiest way for us to find this is if you contact us through the in-game contact form. You can find this form by following these steps: - Open Candy Crush Saga. - DO NOT TAP ON PLAY - Tap on the Pink Gearwheel in the bottom left corner. - Tap on the Green wheel button to open the "Settings " menu. - Scroll down until you find a yellow ? symbol "Help Center" - Select any topic, E.g ''purchases'', at the end of the menu you will find a green button "Contact us" . Tap on it. - Make sure that the same email address is populated and then add the reference number of this ticket 8062685 inside the box. By using this form we will then have instant access to valuable information, like your player ID, device make and model and the app version currently installed. We look forward to hearing back and assisting you further. Kyle, King Player Relations” Perhaps we can get Sugar Drops for ALL. Joe |
congratsJoe000 said:I received a message from CCS Customers Service. They might be able to restore Sugar Drops on a one to one basis? Thank the King for making my Drops reappear.
“
Hi Joe, Thank you for your reply.
We are reviewing this further with our Technical Team so we can help get everything back to normal again. They have asked that we receive an updated contact from your game so we can investigate further. Please reply within the game app, and include the ticket number below in the response so we can locate your message.
The easiest way for us to find this is if you contact us through the in-game contact form. You can find this form by following these steps:
- Open Candy Crush Saga.
- DO NOT TAP ON PLAY
- Tap on the Pink Gearwheel in the bottom left corner.
- Tap on the Green wheel button to open the "Settings " menu.
- Scroll down until you find a yellow ? symbol "Help Center"
- Select any topic, E.g ''purchases'', at the end of the menu you will find a green button "Contact us" . Tap on it.
- Make sure that the same email address is populated and then add the reference number of this ticket 8062685 inside the box.
By using this form we will then have instant access to valuable information, like your player ID, device make and model and the app version currently installed.
We look forward to hearing back and assisting you further.
Kyle,
King Player Relations”
Perhaps we can get Sugar Drops for ALL.
Joe