issue: Why can't I send or receive lives/help on Candy Crush Saga?



  • Sukanta_BiswasSukanta_Biswas Posts: 9,141 Superstar
    Hello Betty_Kelly
    Yes it's a new change. If you do not like, you can share your idea. :)

    Tell us your feedback about Rainbow Twists Blocker, here.
    Join The Friends Saga's 2000 Club & Earn The Badge, here.

  • blutublutu Posts: 11
    can i get on facebook and play? can i start on the level i was on in the original game? 
  • pikipiki Posts: 1
    Hello from Romania
    Why can not i send lives to my friends?Why instead of my photo appearing so far some other photo shows me with a monkey?and why the intensifiers give thousands to use 10,15,30 thousands gave each one and i could gather them...thx
  • SystemSystem Posts: 152 Community Manager
    This discussion was created from comments split from: Game is stuck on level 540.
  • Jelly_JennyJelly_Jenny Posts: 1,902 Community Moderator
    @westmic Please check out the accepted answer on this thread to see if that helps you ☝

    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
    New Superstar competition in Blossom Blast Saga here! 
  • mel21mel21 Posts: 82 ✭✭
    When is the problem of sending and receiving lives on Candy Crush saga going to be repaired or is it time to stop playing Candy Crush as it seems to me King .com has got no intention of doing anything
  • Betty_KellyBetty_Kelly Posts: 65 ✭✭
    Quoting mel21: Posts: 30 ✭✭
    When is the problem of sending and receiving lives on Candy Crush saga going to be repaired or is it time to stop playing Candy Crush as it seems to me King .com has got no intention of doing anything

    I don't want to quit Candy Crush but I would love to be able to send lives to Friends playing on levels below me as I could do just 3 or so days ago.  I can receive lives just not send them.  I don't seem to be getting through the Tech Help.  Now, I'm told that it is the way it is; and, if I don't like it, then post in Ideas!  What will that help?

  • mel21mel21 Posts: 82 ✭✭
    I agree with you Tech Help you can never get through to them. You might as well hit your head against a brick wall you get more sense as I dont think Tech Help even exists with   I am seriously considering stopping playing games with King .com as they dont want to help anyone only themselves  
  • gogirlgogirl Posts: 8
    This is still on going cannot move on from a level because friends cannot send help and cannot send lives to friends. Playing on Windows 10 am not a facebook user and do not play on my phone!! Help
  • mel21mel21 Posts: 82 ✭✭
    The problem of sending and receiving lives is only on Candy Crush Saga As I also play Candy Crush Soda Saga and it works on that game so I dont think it is to hard to resolve the problem but it seems nobody wants to.  Most of the comments of other players as well wants it resolved.   Help please 
  • cadvancadvan Posts: 9
    With the lack of movement on this issue needs to change their name to  I spent 16 years in customer service and have never seen such a lack of response or communication of progress to customers over an issue and I worked for an ISP.  This is horrendous and shows that their development team is seriously deficient in quality control by not vetting these changes prior to rolling them out.  I am an A+ certified computer technician, have built systems since the 486 DX4/100 days and had the pleasure to have worked with some seriously excellent programmers.  What is going on here is GIGO in my parlance (garbage in, garbage out).  If they had been working for me they whole staff would be fired.
  • mel21mel21 Posts: 82 ✭✭
    You have hit the nail on the head King.coms customer service is non existant.  They never reply to a query.  If you contact them they send a reply back to say contact the community as I have tried contacting them many a time and its also the same answer.  Talking to you might as well talk to a brick wall you would get more sense.  I spoke to Elsa over the weekend She is one of the superstars and she told me that king knows about the problem.   Might be better if you contact her yourself she is a very helpful person.  I am fed up of trying to contact King .com you dont get nowhere.  I am seriously considering not playing games on king .com anymore.  They are brain dead also Sorry to say that 
  • cadvancadvan Posts: 9
    Will wonders never cease!  They have the problem half fixed - i can now send lives but still can't advance to the next level or receive tickets from candy friends.  They need to get a smarter group of chimps or upgrade to orangutans in their programming department.
  • mercerikmercerik Posts: 2,823 Legend
    sheldor said:
    i am having the same problem since 1st june, playing on pc with windows 7. Soooo frustrating, totally stuck now!!!!

    Hi there! Welcome to the Community!

    If you are totally stuck, the main reason is because your Operating System which is Windows 7 does not meet the Minimum Requirements to Run Candy Crush Saga App. 

    Here is the link to the Microsoft Store showing the Minimum Requirements to Run Candy Crush Saga App:

    To find out what your Options are, please go to this link:

    Hope this answers you question!


    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser. (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist: HERE
    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist: HERE
    YouTube CHANNEL URL:
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