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King.com issue: Why can't I send or receive lives/help on Candy Crush Saga?

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Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 18,184 Superstar
    Hello @cadvan
    Firstly I'm a player and I do not have any anger towards the games. Yes, I believe you have reason to be angry, but it is normal. According to your opinion, you are A+ grade computer technician, Then you know better about "UPDATE".
    You playing this game through kingdom platform, In fact it is an old platform and there is no new features updated in the game. And King is not working on that platform. In the old game, the ticket was prevalent for unlocking episodes. But in the present, these options are not active in game. But it still available on old kingdom platform.Even though we have said this word many times, you have not used the updated version of your game.

    However, the problem has been solved, you can unlock new episodes if you get help from 3 friends. Thank you for join king community. Have a good day  B)  

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  • cadvancadvan Posts: 9 New Bee
    I run a Win10 platform that is totally up to date - the issue is with the totally inadequate abilities of the King.com support and technical staff.  I also bet that the majority of people still having issues are on the same platform I am.
  • cadvancadvan Posts: 9 New Bee
    Please do your homework first and read the posts before adding yours.  That last one indicated that you hadn't read the majority of the previous 12 pages of posts.
  • cadvancadvan Posts: 9 New Bee
    If there is an updated version of the game why is it not available on the king.com platform?  Why should I have to start over from stage 1, lose all accumulated boosters and badges because a developer won't pass updates through all platforms?  That is again horrendous customer service and alienates onetime loyal players.  If the only way to get access to CCS is via a new download from WinApp then the hell with that one  - there are so many other games out there that I can very easily live without it as I did for over 7 decades. 
  • Sukanta_BiswasSukanta_Biswas Posts: 18,184 Superstar
    Hello @cadvan I hope you speak softly. Read the House Rules before making comments.
    https://community.king.com/en/candy-crush-saga/discussion/177814/candy-crush-saga-house-rules#latest

    Thank you for understand 

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Can you pass the level? Check it out HERE.

  • cadvancadvan Posts: 9 New Bee
    I just checked again and still not getting help from candy friends.  Guess it's time to 86 CCS and find another way to waste time.  Cya!
  • mercerikmercerik Posts: 3,506 Legend
    edited June 2019
    anoky said:
    My configuration /  The problem ???
    @anoky

    Hi there! Welcome to the Candy Crush Saga Community!

    Above as quoted was your post on Page 8 of this Thread minus the ScreenShots. Did you know that you shouldn't attempt to Update the Adobe Flash Player? It will just cause some issues since the browser like Google Chrome is Updating this so that Users don't have to mess with Confusing Versions. 

    The only thing you need to do is to make sure your Browser is Up-To-Date so the Flash Player is current. Since you attempted to do it yourself, the App got confused and not recognizing that you have it because having 2 of one is a mess. The best thing is to do a System Restore. If you don't know how to do this, find someone who can. I don't recommend that you do this yourself because I don't want to be responsible if you make a mistake.

    Hope you issue gets resolved!



    A Thing Of Beauty Is A Joy Forever
    - John Keats

    Welcome To My Backyard!

    Quote:
    Life is a circle of happiness, sadness, hard times and good times. 
    If you are going through hard times, have faith that good times are on the way. 
  • DeryckDeryck Posts: 437 Level 4
    cadvan said:
    If there is an updated version of the game why is it not available on the king.com platform?  Why should I have to start over from stage 1, lose all accumulated boosters and badges because a developer won't pass updates through all platforms?  ... 
    I don't like that the option was removed from players to continue on the old platform either, as I still sometimes play there. But fear not! The only reason I got the Win10 app version of the game is after I learned new levels wouldn't be released on the old platform past L2800+.
    Logging into the Win10 app with my king.com account, I retained my current level/scores, boosters, and friendslist (and vice versa). Only lives reset to 0, but that's not a dealbreaker for me. Some food for thought.
  • mercerikmercerik Posts: 3,506 Legend
    edited June 2019
    I have suddenly stopped receiving free lives in the website version of candy crush... no probs in the FB version.. Recently when I clicked on the send free sites pop up it started freezing and has to be shut down manually I stopped receiving the free games about the same time have tried all the fixes in the standard reply email from King.com 
    @Captaincook2

    Hi there! Welcome to the Community!

    The "Pop Up" that you are referring to is a "Spyware". For your own Security, I would suggest that you Run a Complete Security Software that includes Anti-Malicious and Anti-Virus Applications like Norton Internet Security or McAfee. You'll have to fix this problem before it gets worse. If you have other devices that are connected to your Network, you don't want them to be affected.

    This is not something that King can fix for you. This is not a game related issue.

    Hope this answers your question!



    A Thing Of Beauty Is A Joy Forever
    - John Keats

    Welcome To My Backyard!

    Quote:
    Life is a circle of happiness, sadness, hard times and good times. 
    If you are going through hard times, have faith that good times are on the way. 
  • sepemuyosepemuyo Posts: 9 New Bee
    sepemuyo
    Keep playing. When someone sent you lives, you will find lives box  B) See below 



    Hi Sukanta, i only receive your lives. Why?
  • Captaincook2Captaincook2 Posts: 2 New Bee
    mercerik said:
    I have suddenly stopped receiving free lives in the website version of candy crush... no probs in the FB version.. Recently when I clicked on the send free sites pop up it started freezing and has to be shut down manually I stopped receiving the free games about the same time have tried all the fixes in the standard reply email from King.com 
    @Captaincook2

    Hi there! Welcome to the Community!

    The "Pop Up" that you are referring to is a "Spyware". For your own Security, I would suggest that you Run a Complete Security Software that includes Anti-Malicious and Anti-Virus Applications like Norton Internet Security or McAfee. You'll have to fix this problem before it gets worse. If you have other devices that are connected to your Network, you don't want them to be affected.

    This is not something that King can fix for you. This is not a game related issue.

    Hope this answers your question!


    Its not a virus I worded it wrong.. It is the "help your friends by sending lives" popup that has always appeared it is just that now when I click to send lives it does not disappear like it used to it just sits there until I close it manually 
  • Sukanta_BiswasSukanta_Biswas Posts: 18,184 Superstar
    @sepemuyoI'm trying to find out the reason for it. :)

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Can you pass the level? Check it out HERE.

  • mercerikmercerik Posts: 3,506 Legend
    edited June 2019
    cadvan said:
    I run a Win10 platform that is totally up to date - the issue is with the totally inadequate abilities of the King.com support and technical staff.  I also bet that the majority of people still having issues are on the same platform I am.
    @cadvan

    Hi there! Welcome to the Community!

    Please read on this Topic: Windows 10: Fix For Candy Crush Saga Malfunctioning App with this link: https://community.king.com/en/candy-crush-saga/discussion/258921/windows-10-fix-for-candy-crush-saga-malfunctioning-app#latest

    Just so you know, when you Uninstall & Reinstall the App, you will be losing Lives & Boosters. Please take ScreenShots of what you have before performing these tasks and post them here.

    FYI

    I am a player like you with Windows 10 Operating System. I have been playing Candy Crush since its release in 2012 when I still had Windows 7 Ultimate. When Microsoft offered a Free Upgrade to Windows 10 in 2015, I grabbed the opportunity. I transitioned to it with no issues and up to this time have no issues whatsoever.

    I understand that you are frustrated with the problems that you are currently experiencing. Not all your issues should be blamed to King and its staff. Users are partly to be blamed because of neglect and lack of maintenance. I am not working for King, I am just helping out resolve these issues. They are trying their best. If it is taking long, it is because they are serving Millions of people with different issues, not just a handful. Please be patient! 

    If you think it is a waste of time, you wouldn't be here. Wouldn't you? There is no reason to say hurtful words that you don't want anyone to use on you. You are lucky they don't answer back.

    Please treat people like how you want to be treated!



    A Thing Of Beauty Is A Joy Forever
    - John Keats

    Welcome To My Backyard!

    Quote:
    Life is a circle of happiness, sadness, hard times and good times. 
    If you are going through hard times, have faith that good times are on the way. 
  • moustachemoustache Posts: 23 Level 2
    Sukanta Biswas .

    I have the same for Sepemuyo .

    Regards
  • genmar1genmar1 Posts: 4 New Bee

    It has been four days and the screen shows 0 hours/minutes until tooth fairy should unlock next level.  Since sending/receiving lives is not working I can't get help from friends so how will I unlock next level?  Very disappointed in this issue!!!

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