Hey guys, this has been elevated to the studio so we are all waiting for a fix. Thanks to those who posted print screens. I'll tag @Jelly Jenny one more time so she can see the new print screens added here.
The issue with not receiving lives or tickets and Roadblock being blocked has been reported to game studio, but we do not have an estimated time for a fix. Again, if you are playing on any other platform (mobile, Facebook or Windows 10) you shouldn't have issues.
I realize this is frustrating and I thank for your patience.
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You are wrong about Win10 platform not having the ticket problem. I am exclusively using that on PC (not the app) for CCS and have been waiting for tickets for 3 weeks now as well as not able to send/receive lives. King needs to get their thumb out and fix this.
I think the Owl Quest that @angiehere is referring to is the Nightmarishly Hard Level.
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The Game Studios are constantly working on improving our games by introducing new features, gameplay or concepts. They changed some rules for Send lives. Before, you could send lives through open a level, but now you can send Lives after passing the level. But I do not have any information about how long it can last.
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I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻
I think you have playing this game through the browser on the Kingdom platform. In fact it is an old platform and there is no new features updated in the game. And King is not working on that platform. In the old game, the ticket was prevalent for unlocking episodes. But in the present, these options are not active in game. But it still available on old kingdom platform. Not only you, there all kingdom platform user facing this problem. Anyway, we heard there was some problem that you described.And we already reported it. But we have no information about when this problem can be solved.
The problem will surely be solved, but you have to be patient.
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Hello Marley4 I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻
I think you have playing this game through the browser on the Kingdom platform. In fact it is an old platform and there is no new features updated in the game. And King is not working on that platform.Recently There are problems with sending and receiving lives. Not fix yet. Not only you, there all kingdom platform user facing this problem. Anyway, we heard there was some problem that you described.And we already reported it. But we have no information about when this problem can be solved. Keep a little confidence at the moment. King is trying to solve the problem.
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Hi there! Welcome to the Candy Crush Saga Community!
The reason why you are having this problem is because Windows 7 does meet the Minimum Requirements to run the Candy Crush Saga App. We've had several inquiries about this in the Community since June 7. Unfortunately, you'll have to Upgrade your Computer Operating System to Windows 10 to be able get the run the App and get the best experience playing the game. It is better to do this now than to wait till Microsoft stop supporting Windows 7 where you wouldn't be able to get updates anymore which is a Security Risk. My advice to you is to check your computer for Windows 10 Upgrade Compatibility. If your computer pass the compatibility test, you'll be saving a lot of money buying the upgrade than buying a new computer. Installing the Upgrade is very easy. You just need to follow the directions from there. You don't need to pay someone to do it. It just requires time to get it done.
Here is the ScreenShot of the System Requirements from the Microsoft Store.
Hope this answers your questions and concerns! Please click the "Yes" that I answered your question!
Thanks!
Accepted Answer
A Thing Of Beauty Is A Joy Forever - John Keats
Welcome To My Backyard!
Quote: Life is a circle of happiness, sadness, hard times and good times. If you are going through hard times, have faith that good times are on the way.
Hi guys, there is a problem with anyone playing the game on king.com. The lives is not working correctly and it has already been elevated to the studio. We are waiting for a fix.
Still not working as of today, and furthermore I cannot get into the next episode without help from friends.
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0 · Helpful Woah! Sweet Love HahaThe issue with not receiving lives or tickets and Roadblock being blocked has been reported to game studio, but we do not have an estimated time for a fix. Again, if you are playing on any other platform (mobile, Facebook or Windows 10) you shouldn't have issues.
I realize this is frustrating and I thank for your patience.
New to Candy Crush Saga or Community? Check out Beginner's Corner here!
New competition in Candy Crush Saga! Check it out here!
New Superstar competition in Blossom Blast Saga here!
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1 · Helpful Woah! 1Sweet Love Haha- Report
2 · 1Helpful Woah! Sweet Love 1HahaMac OS X Yosemite, Firefox.
Use king.com site to play
No Facebook
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0 · Helpful Woah! Sweet Love HahaI think the Owl Quest that @angiehere is referring to is the Nightmarishly Hard Level.
A Thing Of Beauty Is A Joy Forever
- John Keats
Welcome To My Backyard!
Quote:
Life is a circle of happiness, sadness, hard times and good times.
If you are going through hard times, have faith that good times are on the way.
- Report
0 · Helpful Woah! Sweet Love Haha* Check out my stories *
*A guide to help you locate the different areas in the community!*
#ChoosetoChallenge: It’s the Women’s Month in the King Community!
🌈_________________________________ 🌈_____________________________ 🌈
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻
They changed some rules for Send lives. Before, you could send lives through open a level, but now you can send Lives after passing the level.
But I do not have any information about how long it can last.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
- Report
0 · Helpful Woah! Sweet Love HahaI think you have playing this game through the browser on the Kingdom platform. In fact it is an old platform and there is no new features updated in the game. And King is not working on that platform. In the old game, the ticket was prevalent for unlocking episodes. But in the present, these options are not active in game. But it still available on old kingdom platform. Not only you, there all kingdom platform user facing this problem.
Anyway, we heard there was some problem that you described.And we already reported it. But we have no information about when this problem can be solved.
The problem will surely be solved, but you have to be patient.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
- Report
8 · 3Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻
I think you have playing this game through the browser on the Kingdom platform. In fact it is an old platform and there is no new features updated in the game. And King is not working on that platform.Recently There are problems with sending and receiving lives. Not fix yet. Not only you, there all kingdom platform user facing this problem.
Anyway, we heard there was some problem that you described.And we already reported it. But we have no information about when this problem can be solved.
Keep a little confidence at the moment. King is trying to solve the problem.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
- Report
5 · Helpful Woah! Sweet Love HahaHi there! Welcome to the Candy Crush Saga Community!
The reason why you are having this problem is because Windows 7 does meet the Minimum Requirements to run the Candy Crush Saga App. We've had several inquiries about this in the Community since June 7. Unfortunately, you'll have to Upgrade your Computer Operating System to Windows 10 to be able get the run the App and get the best experience playing the game. It is better to do this now than to wait till Microsoft stop supporting Windows 7 where you wouldn't be able to get updates anymore which is a Security Risk. My advice to you is to check your computer for Windows 10 Upgrade Compatibility. If your computer pass the compatibility test, you'll be saving a lot of money buying the upgrade than buying a new computer. Installing the Upgrade is very easy. You just need to follow the directions from there. You don't need to pay someone to do it. It just requires time to get it done.
Here is the link to the System Requirements from the Microsoft Store: https://www.microsoft.com/en-us/p/candy-crush-saga/9nblggh18846?activetab=pivot%3Aregionofsystemrequirementstab
Here is the ScreenShot of the System Requirements from the Microsoft Store.
Hope this answers your questions and concerns! Please click the "Yes" that I answered your question!
Thanks!
A Thing Of Beauty Is A Joy Forever
- John Keats
Welcome To My Backyard!
Quote:
Life is a circle of happiness, sadness, hard times and good times.
If you are going through hard times, have faith that good times are on the way.
- Report
5 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha