How to restore level 900 in Candy Crush Saga when the game is not linked with Facebook?

Sonia3391

Hi My dad was at Level 900 near around. We changed his Android Mobile phone and by mistake the Candy Crush saga was uninstalled in his Phone. The game was not connected with facebook. We tried to install it again but its showing level 1 instead of 900 level.

Request you to please help/guide how we can recover the candy crush saga in old or new phone when the same is not connected with Facebook.

For any other information you can contact me @soniasethi030391@gmail.com.

Request you to please help me to recover the game in my Dad's phone.

Regard, 
Sonia

Sukanta_Biswas

Hi @Sonia3391
We would like to welcome you to the king community. Thank you so much for being willing to joining🤗

We're very sorry for your problem. In fact, you made the very mistake of not saving the game. 🤔

Please Contact us at care here https://soporto.king.com/contact
Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.

Have a good day.