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No longer able to exit an unstarted board without losing lives - Information and feedback

Dear community,

I'd like to share with you some information in regards to a god old known issue of the game:

as you may be aware, when we access a level, we don't use any move and we exit the level without playing it, we don't lose any life.

This behaviour was not intended since the very beginning and very soon, this issue is going to be fixed.

That means that, once it's fixed, if we access a level to check it out, we don't do anything and we decide to exit the level to go back to the map, we will be losing a life.

Thank you very much for your understanding 🙂

Have a delicious day and let's keep crushing!

Welcome! 👋

Comments

Arez1693

curlyfried said:

Pounawea said:

I would also like to confirm that, for now, there are no plans to undo this change in the game.

Attention players: This is ALL you need to know. I won't EVER give another dime of my money to this company.

*Edit: sharing a personal opinion

imagwai

Pounawea said:

Good morning everyone,

I totally understand the frustration that this change has created, this community topic is the most commented topic of the year already and it's been 'only' on for some days. The way we are used to play Candy Crush Saga has changed, 1 of these mechanics that has been there for a long time (and hasn't been changed for different reasons) so being upset and furious is also totally understandable. Let's face it, this is a very unpopular decision. But as for every decision that is taken, it has its reasons and this is exactly what the Studio will be sharing with us today.

As I've been telling you during these days, your feedback and sentiment has been forwarded to the Studio, but not only that, also your suggestions and ideas for improvements. I really appreciate everyone's efforts for keeping this discussion 'civilized', for remaining calm and cooperate with the community. As for the ideas we have received, from the Boosters to the at least 1 chance to reset the board per day, they have been all shared and the Studio are taken them into account.

As you all know, I recently joined this community and I'm still getting to know things about the game and, most importantly, to understand you, our players, your different games experiences and your feelings when playing the game. This discussion is very difficult, there are a lot of emotions and tension involved, but I'd like to share a little bring side: as a Community Manager, this discussion is teaching me a lot about you and about the game and I have the feeling that will unite more the community and I'm happy about that. These learnings are already helping me to understand and represent your voice and sentiment better.

Once again, thank you for being here and for all your feedback. Stay tuned, I'll be posting the Official communication from the Studio soon.

Please tell "the Studio" that it's too late. I've stopped playing and won't be coming back now, regardless of what they do. They should have engaged us before making the changes, not afterwards when they realized they'd made a mistake. It's not the first time it's happened either.

Jenn_Edward

A game that helped with my anxiety shouldn't be giving me anxiety!

There was no need to remove the feature to allow us to exit if we didn't make a move yet. It not like you're losing money by keeping that feature.

I like brain teaser games like most of in this thread. It's sad that you are willing to lose players because of this change you name that no one asked for...

dkc

The whole point of this is that the reset (it seems) is almost exclusively used by those who have achieved very high levels. It's a part of the game that allows us to preserve our boosters. Sometimes these boosters have been purchased and sometimes they've been won. Seeings how timed boosters have been part of the game that makes real boosters more important. Also I've noticed that winning gold is very rare now. The bottom line is that the ONLY reason to remove this is to FORCE us to BUY more from King. That's fine. I get it. But don't blow smoke up our asses and tell us that it's something else. This move makes me want to NEVER buy any boosters or gold. Never. What''s the use? It has no payback if we're going to lose them on a board where we have zero control of placement.

CPTBUC

@cathsocal, @Pounawea, we don't have to accept the change. The players built King and now King is screwing the players. So it's time to screw them back.

dannyfofanny

dannyfofanny said:

Yup I’m over it! It’s no longer enjoyable to me. I feel like I’m being nickel and dimed. Especially when you do spend money (not to mention I already feel stupid when I do). Now if I choose to buy boosters and you take away the option of screening the board. Just seems greedy to me. The game can already feel defeating already. Good luck!

ps my mom plays on her Samsung and she still gets to watch a video for boosters !!! What’s up with the that. I’m an apple and I never got this option. And now I can’t even look at a board before i choose t to play??? Bad move period.

cathsocal

Dear community,

I'd like to confirm that today we won't be publishing the official announcement.

This is really becoming ridiculous!!! Hey there King and all your little minions, we all know that you made this decision simply for money. Just own up to your decision and let us players make the decisions for ourselves. Today is the first day that I didn't sign on simply to get to spin the wheel??? King is keeping us swaying in the wind by having "pounawea throw us a hint or two every day or so. They could have changed this a minute after they took it away and they're choosing not to. We have to accept their decision. To be honest...it's rather nice NOT to see any money come out of my checking account. Time to spend money on Xmas presents for the people in our lives that we love...NOT some game that triggers our endorphins and makes us feel good for a couple of minutes.

Florin4523

Hello community of Candy Crush Saga.My name is Bodea Florin and I'm from Romania.I play this game for a while.I played before too but now for about a year I play daily.I always watch Mrs Suzy Fuller videos on youtube.Thanks to her I learned a lot of this game.I m level 2296 now thanks to her.Please give back the right to go back and change the board if we don t like it.People are complaining a lot about this feature on Facebook groups too.Please change again because you will have looses.Hope all will be fine.Greetings from Romania.

50f00tw0man

☹☹☹

Pounawea

Dear community,

I'd like to confirm that today we won't be publishing the official announcement.

To answer @LuckyMe1189 comment, yes I will. 🙂 I'm trying to centralized all comments and feedback related to this topic here, so the official announcement will be published n this discussion thread, or at least I'll share with you a direct link to check the out.

Stay tuned.

nikosr

hi community
I am at level 5926, I have spend time and money for this game
Piggy bank was 60 gold bars now is 30 but the price is the same 3.49€

We can’t exit the board
we can’t use our boosters the way we want
we can’t win boosters playing “passing “ levels

I think that king made big mistake with all this changes
I will wait for some days to see if king will listen the players
if they don’t I will delete it

SuzyFuller

Uh...

50f00tw0man said:

I will use up my gold and boosters, remove game and then restart from the beginning. Although not as challenging, it's enough to keep busy while waiting in line and I won't be wasting money! Great move Candy Crush👎👎👎

You're likely to get even more upset if you start over. King reduced the number of moves on over 1000 levels back in 2018, some by 76%. So some levels you used to play that had 50 moves? They only have 12 now.

50f00tw0man

I will use up my gold and boosters, remove game and then restart from the beginning. Although not as challenging, it's enough to keep busy while waiting in line and I won't be wasting money! Great move Candy Crush👎👎👎

Vox

Hello Crush community!

I've registered here today to add my voice to those protesting the new "fix". Having been frustrated on the same level for several days now, I've decided to generously allow 3 days for King to un-fix this, during which time I will be relaxing with more player friendly games. If King persists in this insult to loyal players, I will delete my account on December 15.

Thank you for your time.

LuckyMe1189

@Pounawea - I do hope the studio will post its decision here on this thread. As with so many others, I registered just to voice my discontent, so I’m not familiar with the many threads. Thank you.

xofxof

One reset per day or boosters to reset or preview - that’s all rubbish.

No compromises here!

We want it back as it has been.

The only thing I would accept as a deal would be the possibility to locate the start boosters wherever I want. As this is very unlikely to come - just change it back.

Interested to hear though what the Studio is going to communicate.

windsong

Well, I am only on Level 3206 but since they took away the reset, I will not be buying any more boosters or “bargain” sets. I spent way too much time and money. Candy Crush was a nice distraction and mindless time suck for many years. But it may be time for me to go sugar-free!

Pounawea

Hello @Fakhruddin-2 ,

What I wanted to say is that all the community ideas, suggestions and proposals for the game are important to me and they are going to be forwarded to the Studio. This way, they will be aware of the Community voice and sentiment and they can take your feedback into account.

As commented earlier today, the Studio will be sharing with us soon an Official communication in which we will get to read and understand the reason behind the changes applied.

Once again, thank you for being here and for all your feedback. Stay tuned.

Fakhruddin-2

Today community manager Pounawea has written that studio is considering giving one reset per day to which I totally disagree it should be same as it was previously. Abolish FIX and timed boosters from all events

ontgt55

As most that have commented, I also disagree with the recent change and would like the ability to back out of a level without losing a life and my boosters. Since this is NOT the first time this has happened, I’d like to understand why the change occurred in the first place (something that has not been addressed yet). Since everyone plays with the same rules, there isn’t an unfair advantage for one player or another; rather, the advantage goes back to the developers (as if they need any more since they’re writing the code).

King already controls which boosters can be used on any given level, so why impact game lives as well?

Comments

Arez1693

curlyfried said:

Pounawea said:

I would also like to confirm that, for now, there are no plans to undo this change in the game.

Attention players: This is ALL you need to know. I won't EVER give another dime of my money to this company.

*Edit: sharing a personal opinion

imagwai

Pounawea said:

Good morning everyone,

I totally understand the frustration that this change has created, this community topic is the most commented topic of the year already and it's been 'only' on for some days. The way we are used to play Candy Crush Saga has changed, 1 of these mechanics that has been there for a long time (and hasn't been changed for different reasons) so being upset and furious is also totally understandable. Let's face it, this is a very unpopular decision. But as for every decision that is taken, it has its reasons and this is exactly what the Studio will be sharing with us today.

As I've been telling you during these days, your feedback and sentiment has been forwarded to the Studio, but not only that, also your suggestions and ideas for improvements. I really appreciate everyone's efforts for keeping this discussion 'civilized', for remaining calm and cooperate with the community. As for the ideas we have received, from the Boosters to the at least 1 chance to reset the board per day, they have been all shared and the Studio are taken them into account.

As you all know, I recently joined this community and I'm still getting to know things about the game and, most importantly, to understand you, our players, your different games experiences and your feelings when playing the game. This discussion is very difficult, there are a lot of emotions and tension involved, but I'd like to share a little bring side: as a Community Manager, this discussion is teaching me a lot about you and about the game and I have the feeling that will unite more the community and I'm happy about that. These learnings are already helping me to understand and represent your voice and sentiment better.

Once again, thank you for being here and for all your feedback. Stay tuned, I'll be posting the Official communication from the Studio soon.

Jenn_Edward

dkc

CPTBUC

@cathsocal, @Pounawea, we don't have to accept the change. The players built King and now King is screwing the players. So it's time to screw them back.

dannyfofanny

dannyfofanny said:

Yup I’m over it! It’s no longer enjoyable to me. I feel like I’m being nickel and dimed. Especially when you do spend money (not to mention I already feel stupid when I do). Now if I choose to buy boosters and you take away the option of screening the board. Just seems greedy to me. The game can already feel defeating already. Good luck!

ps my mom plays on her Samsung and she still gets to watch a video for boosters !!! What’s up with the that. I’m an apple and I never got this option. And now I can’t even look at a board before i choose t to play??? Bad move period.

☹☹☹

hi community
I am at level 5926, I have spend time and money for this game
Piggy bank was 60 gold bars now is 30 but the price is the same 3.49€

SuzyFuller

Uh...

50f00tw0man said:

I will use up my gold and boosters, remove game and then restart from the beginning. Although not as challenging, it's enough to keep busy while waiting in line and I won't be wasting money! Great move Candy Crush👎👎👎

50f00tw0man

Vox

LuckyMe1189

@Pounawea - I do hope the studio will post its decision here on this thread. As with so many others, I registered just to voice my discontent, so I’m not familiar with the many threads. Thank you.

xofxof

One reset per day or boosters to reset or preview - that’s all rubbish.

No compromises here!

We want it back as it has been.

The only thing I would accept as a deal would be the possibility to locate the start boosters wherever I want. As this is very unlikely to come - just change it back.

Interested to hear though what the Studio is going to communicate.

King already controls which boosters can be used on any given level, so why impact game lives as well?

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Wishing a very Happy Birthday to all those Candy Crushers with Birthdays in December!🎂🥳 Happy Belated Birthday to: @old_DC @Techz_3712 @loveourlife214 @Lady_Choo @Cat512 @_ayushnaik_ @mallory0405 @jessi2021 @jackieweston23 @purplemama @not_found @BrianLowe @Tashawn_1209 @goodcream21 @LuciLu8 @MiladyR @zyleta @Afsar4242…
💛 A Thank You Note from the Candy Crush Team
As we reach the end of the year, the Candy Crush Team wanted to share a small thank you with you. Every day in this community, we see your passion, your ideas, and the way you support each other. You help make this space what it is. This note below is simply a moment to look back at some of the things you were part of this…
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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
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Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.