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When i transferred candy crush to new phone why are the levels not the same
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Answers
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Hi @anthonyf welcome to our community! Have you been playing the game through Facebook or King because they save your progress on their servers? If you have been playing through either one then I am going to give you some directions here.First;you have to get your user ID # by following the steps from here.
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.
