Saved to facebook and loss all.

yypang

I follow the instruction to save the games in the facebook but has loss all level. My level is.upto 40++ and i have trying to retrieve the game but failed. Now i have to restart all again from level 1. please advice.

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved-please-read-before-posting

Hello and welcome to this community

I gave you a link. That could help you. If you want to go back to your original level. Please play level 1 again and end it - then please update it - and clear the cache - restart. If it doesn't work right away. Wait about 10-15 minutes. It can then be a time delay.

Good Luck

Sukanta_Biswas

Hi @yypang

Do you check that your game is connected to the correct Facebook?

Check HERE.

Crazy Cat Lad

Hi @yypang and welcome to our Community!

If you can't retrieve the progress in any way, please email Player Support so they can restore the levels manually.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!