Hello @valemontaldo and welcome to our friendly King Community. I am sorry to hear you are having problems receiving your unlimited lives. Please read more about it here.
"Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh
Be sure to come check out the Beginner's Corner and visit the lounge area 💕💕 If you are new to the community please check here for helpful info: Learn more about the King Community 💗You can find the various contests for the different games here
Make sure the app is updated to the latest version. Force close the app and restart the device and hopefully the Lives will get added correctly later today.
If that didn't help, please email Player Support from the game's Settings and Help Center.
I believe some United States players have received unlimited lives. There seems to be a problem with everyone getting them, though. It's still a fun game and a nice break from thinking too much! Stay well!
Hi when I opened the app this afternoon I got the unlimited life gift. But then while I was playing it, it suddenly said that I had no lives anymore. And the unlimited lives symbol disappeared.
That's terrible. Something similar happened to me, but many people didn't get unlimited lives. I don't know what the problem was, but I still play the game. It's a great distraction right now. Stay safe, DocCha. I'm sorry about your problem.
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
Currently Free Lives will be available to everyone but there are a few rules for that.
Your game app needs to be the latest version.
Offer can be obtained on mobile device only.If the same game is active on multiple devices, You'll get the offer on the device where you will first launch the game.
Offer will be available only if the game is online; it is not possible to get the offer if the game is offline.
If you still do not get the offer, it may mean that your game has a connection problem.
Force close the app and restart the device and hopefully the Lives will get added correctly later today.
Accepted Answer
Have you passed 1000 levels in Candy Crush Saga? Collect your badge from HERE.
I have done all of the suggestions such as restarting force close the app etc. my app is up to date. I also cannot figure out how to email support from the game.
R u a phone user? Restart the phone to try. R u new to the game? If u just play, u won’t get it... u need to be playing before they give the unlimited life...
if no work, u can private msg community manager ur account id for them to check
I am playing on my phone. I have been playing long before they gave the lives several years. I have forced the app to close restarted my phone and also made sure the app was up to date. How to I go about messaging the community manager? I don’t usually get on the king game site.
@Emtrav1 you can contact customer support by using the contact form at bottom of the page. You will need your game ID. You find this by going to sign out and above your picture/avatar is a king sign , double click it and will give your ID (displayed in numbers)
Comments
I don't have unlimited lives
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0 · Helpful Woah! Sweet Love HahaHello @valemontaldo and welcome to our friendly King Community. I am sorry to hear you are having problems receiving your unlimited lives. Please read more about it here.
Be sure to come check out the Beginner's Corner and visit the lounge area 💕💕
If you are new to the community please check here for helpful info: Learn more about the King Community
💗You can find the various contests for the different games here
- Report
0 · Helpful Woah! Sweet Love HahaHi @valemontaldo . Welcome to our Community 🙎
Make sure the app is updated to the latest version. Force close the app and restart the device and hopefully the Lives will get added correctly later today.
If that didn't help, please email Player Support from the game's Settings and Help Center.
for more detail 👇️
Stay safe
- Report
0 · Helpful Woah! Sweet Love HahaI believe some United States players have received unlimited lives. There seems to be a problem with everyone getting them, though. It's still a fun game and a nice break from thinking too much! Stay well!
- Report
0 · Helpful Woah! Sweet Love HahaI did for two days and I haven’t gotten since.
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0 · Helpful Woah! Sweet Love HahaI had it for one day. It was nice while it lasted, right? Stay well!
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1 · Helpful Woah! Sweet 1Love HahaHi when I opened the app this afternoon I got the unlimited life gift. But then while I was playing it, it suddenly said that I had no lives anymore. And the unlimited lives symbol disappeared.
- Report
0 · Helpful Woah! Sweet Love HahaThat's terrible. Something similar happened to me, but many people didn't get unlimited lives. I don't know what the problem was, but I still play the game. It's a great distraction right now. Stay safe, DocCha. I'm sorry about your problem.
- Report
1 · Helpful Woah! 1Sweet Love HahaWhen I claim the unlimited live gift, it still goes back to 5 lives. Why is this happening?
- Report
0 · Helpful Woah! Sweet Love HahaWe warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
Currently Free Lives will be available to everyone but there are a few rules for that.
Your game app needs to be the latest version.
Offer can be obtained on mobile device only.If the same game is active on multiple devices, You'll get the offer on the device where you will first launch the game.
Offer will be available only if the game is online; it is not possible to get the offer if the game is offline.
If you still do not get the offer, it may mean that your game has a connection problem.
Force close the app and restart the device and hopefully the Lives will get added correctly later today.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
- Report
1 · 1Helpful Woah! Sweet Love HahaI have done all of the suggestions such as restarting force close the app etc. my app is up to date. I also cannot figure out how to email support from the game.
this issue is on both candy crush and soda crush.
- Report
0 · Helpful Woah! Sweet Love HahaR u a phone user? Restart the phone to try. R u new to the game? If u just play, u won’t get it... u need to be playing before they give the unlimited life...
if no work, u can private msg community manager ur account id for them to check
Stan
- Report
0 · Helpful Woah! Sweet Love HahaHi Stan
I am playing on my phone. I have been playing long before they gave the lives several years. I have forced the app to close restarted my phone and also made sure the app was up to date. How to I go about messaging the community manager? I don’t usually get on the king game site.
- Report
0 · Helpful Woah! Sweet Love Haha@QueenMia can help to check her account? Refer to post above ...
Stan
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1 · 1Helpful Woah! Sweet Love Haha@Emtrav1 you can contact customer support by using the contact form at bottom of the page. You will need your game ID. You find this by going to sign out and above your picture/avatar is a king sign , double click it and will give your ID (displayed in numbers)
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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1 · 1Helpful Woah! Sweet Love Haha