Lost my levels from 3920 backto level 1 on signing in

jimjim1966

Good afternoon! I was playing level 3920 (or thereabouts) and signed in. The reason to sign in was I have a new Ipad and the new Ipad did not pick my levels on the ‘old’ Ipad. After signing in I went back to level 1. How can I restore the levels.? Did I loose them for signing in. Pls kindly let me know how to solve this. Thanks

Freddy_

@jimjim1966 Please see post below for help with your problem

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/301299/lost-my-levels-from-3920-backto-level-1-on-signing-in

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Did you save the game on Facebook or Kingdom before?

Or was this the first time you tried to Sign in?

jimjim1966

Thanks Sukanta! It is the first time I sign in. I have never saved any game and dont have facebook. Pls kindly let me know. Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/819370#Comment_819370

Ohh no 😁

You can follow the link given above by our friend @Freddy_Falkner .

Or Create a new account (Facebook or Kingdom) and connect the game to that account. When the connection is complete, you can tell me your game ID.

A useful tip is also to know your Game ID! How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this. 

Crazy Cat Lad

Hi @jimjim1966 and welcome to our Community!

Did you lose the levels on the old device as well?

If you managed to create a King account and have the game connected to the same King account on both devices and still are on level 1, please let me know your Game ID and I will look into this.

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.