Fantastic Five is gone!

cookiemama

My Fantastic Five was stuck at 00:00 for weeks. Finally, I uninstalled the game, losing all the sent lives I had saved and all the boosts I had accumulated. I reinstalled the game and now it's gone. Help?!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/857053#Comment_857053

The Fantastic Five feature belongs to the test group so we can't say for sure you will always find the feature in the game.😔

You can contact our Player Support.

Go to the game's Start Menu, then Settings - Help Center - Events and Challenges - Contact us and send them an email.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/857068#Comment_857068

Reply to that email ''Need help'' when you receive a general answer. 😊

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/303224/fantastic-five-is-gone

Welcome back to the Friendly King Community's Candy Crush Saga forum.

Once you log in to the game, you won't find a few events or features in the game, but they return when the game is regular.

Please keep playing the game and let me know after passing a level.

Thank you.

cookiemama

I passed several levels and it's still gone. I reinstalled a few days ago. My app is up to date and my device is a newer one. I've tried everything I can think of and it's still gone.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/857053#Comment_857053

The Fantastic Five feature belongs to the test group so we can't say for sure you will always find the feature in the game.😔

You can contact our Player Support.

Go to the game's Start Menu, then Settings - Help Center - Events and Challenges - Contact us and send them an email.

cookiemama

Thank you. I did that last week and got a generic reply about checking the forum. I emailed again today. Hopefully I'll get a better response this time.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/857068#Comment_857068

Reply to that email ''Need help'' when you receive a general answer. 😊

cookiemama

I've replied "need help" 3 times. I keep getting directed back to the forum. Now what?

Freddy_Falkner

@cookiemama In your config wheel is features is Fantastic 5 in there and enabled or is not showing any F5 feature in there

cookiemama

@Freddy_Falkner, I don't understand where the config wheel is. In my event tab, there's a bare spot where F5 used to be.

cookiemama

@Freddy_Falkner I figured out what you meant. Yes, F5 is on

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/862062#Comment_862062

Turn off the switch then turn it on again.

Play any one level and let me know.

Freddy_Falkner

@cookiemama . Hi, definitely a Strange one , would try steps above try disabling feature then restart you device and then switch it on and play a level see if it sync's to server correctly. Other than that you might need customer support to look into this problem for you

wykoon

@cookiemama hi, after you have disabled and enabled the F5, please logout the game, reboot your device and log back in. See whether the F5 page will refresh, if this fails, please wait patiently for Player Support to respond to your inquiry, cos I think they are responding as fast as they could, imagine dealing with thousands of emails per day!

Whilst waiting the above, please play your game in FB or Win 10 pc. After completing your FB in one browser, close the browser, and open another browser, voila, full lives to play with again.. hope this helps. happy crushing those candies! 💖

cookiemama

@Sukanta_Biswas @Freddy_Falkner @wykoon thank you. I tried all of your suggestions. Nothing fixed it. 😔

wykoon

@cookiemama 🤔🤔🤔 pls contact Player support via "contact us". Very strange indeed.

Freddy_Falkner

@cookiemama As you have already uninstalled might be worth trying again if you have no boosters to lose. Other than that think it will be wait to here from customer support. if you get an automated reply . reply back to it,