Fantastic Five was stuck at 00:00

Freddy_

@cookiemama . Hi, definitely a Strange one , would try steps above try disabling feature then restart you device and then switch it on and play a level see if it sync's to server correctly. Other than that you might need customer support to look into this problem for you

wykoon

@cookiemama hi, after you have disabled and enabled the F5, please logout the game, reboot your device and log back in. See whether the F5 page will refresh, if this fails, please wait patiently for Player Support to respond to your inquiry, cos I think they are responding as fast as they could, imagine dealing with thousands of emails per day!

Whilst waiting the above, please play your game in FB or Win 10 pc. After completing your FB in one browser, close the browser, and open another browser, voila, full lives to play with again.. hope this helps. happy crushing those candies! 💖

cookiemama

@Sukanta_Biswas @Freddy_Falkner @wykoon thank you. I tried all of your suggestions. Nothing fixed it. 😔

wykoon

@cookiemama 🤔🤔🤔 pls contact Player support via "contact us". Very strange indeed.

Freddy_

@cookiemama As you have already uninstalled might be worth trying again if you have no boosters to lose. Other than that think it will be wait to here from customer support. if you get an automated reply . reply back to it,

cookiemama

@Freddy_Falkner thank you. I started banking boosters again but maybe I'll use them up and try another uninstall.

Freddy_

@cookiemama As said can only be worth a try or you are going to have to contact support services to look into this for you.

Hope all goes well and you finally get this back on track

yanecol

A mi aún me aparece el F5 de hecho ahora me permite unirme a un grupo o crear un grupo... pero sólo funciona estando conectada a Internet de resto está inactivo

Freddy_

@yanecol

¡Hola y bienvenido/a a la Comunidad!

Por favor, toma nota que en esta sección se habla únicamente en Inglés, pero no te preocupes! moveremos tu comentario a un área más adecuada para que puedas hablar en tu idioma. 

Gracias!

lalacrow

I too have had FF at 00:00:00 for several weeks. I tried following all the advice described above with disabling/reenabling/logging out, new webpage etc. It's just GONE!