Incorrect charges

dmce66

I don’t normally check the charges from Candy Crush on my credit card. When I was looking for something else tonight, imagine my surprise when I saw I have been double, triple, and quadruple charged for buying boosters—- to the tune of SEVERAL HUNDRED DOLLARS. I want to know who I contact to be reimbursed. And I do NOT want a runaround and for you to try and get out of paying. I am livid. This is theft. I want it handled immediately.

Origins7_Dale

Hi @dmce66,

Sorry, on purchases you need to contact "Support". We don't do reimbursements here at The King Community.

Here is what you will need:

• *User ID#
• *Receipt Of Purchase (Or Order# etc...) - Screenshot
• *Name Of Game
• *Device You Play On

What is my User ID and where can I find it? — King Community

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

Your "User ID#" is the same on all King games you play on.

ᐅ How to take a screenshot

https://www.take-a-screenshot.org/ 

Contact us

https://soporto.king.com/contact 

You can use the above link to contact support, or use the contact us thru the game. 

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!

Lost purchase — King Community

https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199 

Can also see this post, for more help.

If it comes down to a last resort. Let your Bank / Credit Card Company handle it. Just give them the info above. Mine has been great in handling these things.

If you use the Microsoft Store (I do, because I use "Win 10 Pro PC - Desktop App") to order or buy, they have a strange policy. It is, no refunds on 3rd party games.

Hope this helps you out.

Thx & Welcome To The King Community - Origins7 Dale, 😀

8/10/2020

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/308729/stealing-from-me

Hi and welcome to the community.

Very sorry to hear about your purchase related issue.

As explained by @Origins7_Dale , community dont deal with purchase or purchase related issues. You have to contact player support directly from your game and they have your purchase history. Hopefully a positive action will be taken in your favour.

For more details please check below link.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

kavidina

https://community.king.com/en/candy-crush-saga/discussion/308729/stealing-from-me

Hii welcome to the king community

https://community.king.com/en/candy-crush-saga/discussion/286575/purchasing-problems

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/308729/stealing-from-me

Hi and Welcome to our Community

You can find all info about refunds and broken purchases here.

tratelqalam

https://community.king.com/en/candy-crush-saga/discussion/308729/stealing-from-me

The community does not deal with purchasing or purchasing problems. You must contact player support directly from your game and they have your purchase history. We hope that positive action will be taken in your favor.

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/308729/stealing-from-me

Hi

Welcome to our community.

please Read This

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Crazy Cat Lad

Hi @dmce66 and welcome to our Community!

Please note that the charges Apple, Google etc makes are for all purchases made in all your games and apps.

If any incorrect charges have been made, please check your transactions on your Apple-ID, Google Play account to see what exactly have been charged first.

Then contact Apple or Google directly for help since they handle all purchases on iPhone/ iPad and Android devices and also have access to your payment details.

If you play on Kindle tablet or Windows Phone/ W10 app, then contact Amazon or Microsoft for help.

Since the purchases are handled by Apple, Google etc, their name should appear o your bank account. If you see that Candy Crush charged you, please contact your bank and the police since there's no payment details in the game itself and King do not either have any access to your payment details.