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I play through Facebook. Once when I had no internet connection I wanted to still play so just randomly played a few levels, and still selected to save progress by entering an email address. The 2 usernames have synced. This means now whenever I lose the internet candy crush automatically picks up my email address but then won’t return to facebook when my connection returns.
even when I log out and request to login with Facebook candy crush ignores this and returns to the email address.
the problem is that I am connected to friends in Facebook, it not through email. I have sent several requests to have the email address cancelled from my account but it is still active.
how can this be fixed?
thanks
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Answers
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Hi @E-3,
See these posts below on "Syncing" your accounts.
King account to Facebook — King Community
https://community.king.com/en/candy-crush-saga/discussion/292026/king-account-to-facebook
Can I sync my progress between Facebook and King.com? — King Community
Here are a few more.
Game keeps connecting to the wrong Facebook account — King Community
king.com does not apply facebook game level-candy crush saga — King Community
How do I add friends from here for my game?
Where did my progress and friends list go? - King Community
https://community.king.com/en/blog/kb/articles/312-where-did-my-progress-and-friends-list-go
If the above doesn't solve your issue. Then contact King Support on removal of your email.
You will need this:
What is my User ID and where can I find it? — King Community
Your "User ID" is the same, on all King games you play.
ᐅ How to take a screenshot
https://www.take-a-screenshot.org/
Contact us
https://soporto.king.com/contact
You can use the above link to contact support, or use the contact us thru the game.
Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select what you need or want done, and they will be able to give you a solution!
Hope this helps.
Thx & Welcome To The King Community - Origins7 Dale, 😀
9/1/2020
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Hi dear welcome to our community
I think your account Got Merged.
When a King account And Facebook account get merged or synced, you cannot separate them. The Facebook account over writes the King account and the King account is lost. The game is now completely saved on the player with the Facebook account.
The only solution for this is that the player that had the King account, creates and new King account with another email and then gets the game manually restored on that account.
Please reinstall the app on your device and create a new account when opening the game.
After this, let me know the Game ID on the new account and the level you were on and CM will manually restore it. How to find your Game User ID on mobile devices and the Windows app check here.
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Hi and welcome to the community.
I hope the useful tips provided by @Origins7_Dale must have helped and try to use those tips and sync your progress through both accounts.
If you still face some problems. Let us know and we will try to request our CM to look into this matter and help you out here.
Thanks and have a lovely day ahead.😀
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