Changing the King account used in game

Kergerdan

Hi, my sister created a King account to save her game progress but she entered the email wrong (barfoo@ instead of foobar@). because the email wrong, she can't reset password nor change email adress.

If I log out from the account, does the game progress goes with the account? Can I log out and create new one with the same game progress?

Thank you

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/311830/changing-the-king-account-used-in-game

Hi and welcome to the community.

Very sorry for unfortunate issue. But one game once saved with one account can not changed or transferred to another one. So in your case you have only one option now to create a new account and inform us your new game user Id and we will request our CM to manually restore your progress to your new game with correct account.

You can check below link for your user id.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Freddy_

@Kergerdan Hi and welcome. You would need to create a new game with correct email address to get a game ID and then use the post below to get your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

hope this helps

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/311830/changing-the-king-account-used-in-game

Hi and welcome to the community.

Very sorry for unfortunate issue. But one game once saved with one account can not changed or transferred to another one. So in your case you have only one option now to create a new account and inform us your new game user Id and we will request our CM to manually restore your progress to your new game with correct account.

You can check below link for your user id.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Crazy Cat Lad

Hi @Kergerdan and welcome to our Community!

You can log in to your King account on King.com and change the email in your account settings.

If you have forgot the password, then the only option is to create a new account with the correct address. Then let me know the Game ID on your new account and the level you were on and I will manually restore it to the same level.

How to find your Game User ID on mobile devices and the Windows app check here. 

Kergerdan

https://community.king.com/en/candy-crush-saga/discussion/comment/1061178#Comment_1061178

EDIT: Got a reply from Customer Care, thanks, everyone!

Thank you, how should I contact you? Can't send message because I'm not level2 in here yet. Don't want to spam threads for leveling up. Will it be okay if I type game ID's here?

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1061190#Comment_1061190

Welcome to Sweet King Community! 👑

I am back and how about these steps that I hope this helps :

Changing your King account password or email address is a 7 step process. Here are the steps:

1. Go to www.king.com in a web browser.
2. In the top-right menu, click on "Games".
3. Click on any game (it doesn't matter which!)
4. In the top-left corner, click "Log in".
5. Enter your details to log in, then go back up to the top-left of the page and click on "Settings".
6. Click on "Account". You will be prompted to type your password again.
7. You will then see an "Account Settings" page where you can change your email address and password.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1061190#Comment_1061190

Yes you can write your game id here.

You also need to inform us about the level you were on so that we can restore you exactly at the same point.😀