Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I Can't Change My Profile Picture

I know how to change my profile. It's just not working.

In game I click on My Profile. I click the little camera in the picture icon. It takes me to the King website. I click 'Add Picture', then pick one from my gallery. Then I click 'Save Picture', it uploads and then... it's the exact same generic pic the game automatically assigned me. Like no matter how many times I try to add my own pic it somehow doesn't save on the website. I'm not sure what else to do since I'm doing everything right?

Please help me!

Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2889128#Comment_2889128

Hello @rccweber🤗 Welcome back to our sweet King Community!

The profile icon in my game has come back! How about you? Are you still seeing a silhouette? If you need assistance or discuss further, you can open a new thread! This thread was created more than 3 years ago, so I will close it so that it won't create confusions!

Please use this link --> Ask a New Question in Candy Crush Saga

Thank you for joining our Community & Have a great rest of the week🍫🍫

rccweber

Was this ever resolved? I am also unable to change or even see my profile picture in my games. I have completed all of the suggestions here and have not been able to see ANY picture. When I click on my profile in my setting on my phone where I play (iPhone), it opens the king website, but it’s a blank page that won’t load even when I reload the page. Can someone assist? Thank you.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2813561#Comment_2813561

Welcome back to the King Community 😊

Can you confirm for me which platform or device you are trying to change your game avatar from?

Linda_DeTinne

There is no edit camera on my icon picture when I try pressing it

Linda_DeTinne

https://community.king.com/en/candy-crush-saga/discussion/312166/i-cant-change-my-profile-picture

there is no edit camera button on my icon picture now

Linda_DeTinne

https://community.king.com/en/candy-crush-saga/discussion/312166/i-cant-change-my-profile-picture

The icon picture doesn’t have a camera to edit

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2541390#Comment_2541390

Hello, Mr/Ms Newbie Icicle,

Welcome to the forum! 👋

Do you have a King account? If so, see here for reference:

Why can’t I see any of my friends photos and names anymore?

I can’t upload a photo to my account (avatar)! When I try to save a photo from my file, no uploads!

Just bear in mind not all image formats are supported. Also, don't use a huge picture. Last but not least, don't zoom in too much.

Good luck! 👍

ice15464

Hello, happy 2023. Im also having this issue

Littlebonez

Hello, this is still an issue. I am having the exact problem described as above. I have tried clearing cache and still cannot upload my own picture.

...Please advise.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1093728#Comment_1093728

Oh! Sorry for my reply! You can ask Crazy Cat Lad on private message faster and better. 😊

thekirstin

Hello

I was wondering if anyone had any further advise for me on this? Thanks!

Diamond_Lim

You are welcome! 😊

wykoon

Hi @thekirstin and thank you for sharing the step by step procedures as per your screenshots. Thank you for your patience and I hope Crazy Cat Lad will have an answer for you when he's back on Monday. 😊

Take care and happy gaming.

thekirstin

Thanks for your help:)

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1068382#Comment_1068382

Maybe it's glitch! I will tagging @Crazy Cat Lad how he can answer you. He will be back on Monday. 😊

thekirstin

Thank you for your help. I tried what you suggested. I logged out, cleared the cache and restarted. But the exact same thing happened just like in the picutes I posted. It says picture saved but continues to show my old profile pic. Is this a problem in Kings end?

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1068213#Comment_1068213

Welcome to Sweet King Community! 👑

Thank you for your answering! 😊

So how about you log out your account then clear this cache of this website and restart your device that I hope it's worked. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭Have a nice and safety day! Sugar Crush! 🍭

thekirstin

Screenshot_20200919-171312_Samsung Internet.jpg

Screenshot_20200919-171319_Android System.jpg

Screenshot_20200919-171336_Samsung Internet.jpg

Screenshot_20200919-171343_Samsung Internet.jpg

Screenshot_20200919-171346_Samsung Internet.jpg

Screenshot_20200919-171349_Samsung Internet.jpg

Hi wykoon. Thanks for your prompt reply. Please take a look at the attached pictures. I don't think the problem is on my end. I think it's an issue with king.

Picture 1 - I have my generic profile pic. I click add picture.

Picture 2 - I click on gallery and choose an picture from there

Picture 3 - I adjust the picture size and click save picture

Picture 4 - my picture uploads

Picture 5 - it uploads to 100%

Picture 6 - it says picture saved, but it's the same picture I started with!

wykoon

Hi there @thekirstin and lovely day to you.

Understood that you are not able to change your profile pic of your game despite doing the right way.

I'm using mobile to play the game. If you also have mobile with the app, perhaps you may try changing the profile pic there.

I've tried changing my profile pic and click on the camera icon like you've mentioned. It did bring me to the King's external website avatar. You either click the "+" sign on the King's avatar or click on the green button that says "Add Picture". Either one you click, there is a pop up message where you can choose pictures from your phone camera or files in your phone.

Please let me know if the above helps and revert if you still have other issues. Thank you ☺️

thekirstin

Hi. Thanks for your fast reply:)

When I go to king.com/games there is a list of all the games they have but doesn't seem to be a place to login. I'm mobile though So maybe that's why?

I'm playing on an Samsung Note 8.

Thanks for your help!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Freddy_

@thekirstin Hi and welcome. have you tried just going to the king.com/games page and signing in directly and then trying to change avatar. Seems your doing everything right. What device are you using

Thank you

thekirstin

Hi. Thanks for your fast reply:)

When I go to king.com/games there is a list of all the games they have but doesn't seem to be a place to login. I'm mobile though So maybe that's why?

I'm playing on an Samsung Note 8.

Thanks for your help!

wykoon

Hi there @thekirstin and lovely day to you.

Understood that you are not able to change your profile pic of your game despite doing the right way.

I'm using mobile to play the game. If you also have mobile with the app, perhaps you may try changing the profile pic there.

Please let me know if the above helps and revert if you still have other issues. Thank you ☺️

thekirstin

Hi wykoon. Thanks for your prompt reply. Please take a look at the attached pictures. I don't think the problem is on my end. I think it's an issue with king.

Picture 1 - I have my generic profile pic. I click add picture.

Picture 2 - I click on gallery and choose an picture from there

Picture 3 - I adjust the picture size and click save picture

Picture 4 - my picture uploads

Picture 5 - it uploads to 100%

Picture 6 - it says picture saved, but it's the same picture I started with!

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1068213#Comment_1068213

Welcome to Sweet King Community! 👑

Thank you for your answering! 😊

So how about you log out your account then clear this cache of this website and restart your device that I hope it's worked. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭Have a nice and safety day! Sugar Crush! 🍭

thekirstin

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1068382#Comment_1068382

Maybe it's glitch! I will tagging @Crazy Cat Lad how he can answer you. He will be back on Monday. 😊

thekirstin

Thanks for your help:)

wykoon

Take care and happy gaming.

Diamond_Lim

You are welcome! 😊

thekirstin

Hello

I was wondering if anyone had any further advise for me on this? Thanks!

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1093728#Comment_1093728

Oh! Sorry for my reply! You can ask Crazy Cat Lad on private message faster and better. 😊

Littlebonez

Hello, this is still an issue. I am having the exact problem described as above. I have tried clearing cache and still cannot upload my own picture.

...Please advise.

ice15464

Hello, happy 2023. Im also having this issue

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2541390#Comment_2541390

Hello, Mr/Ms Newbie Icicle,

Welcome to the forum! 👋

Do you have a King account? If so, see here for reference:

Why can’t I see any of my friends photos and names anymore?

I can’t upload a photo to my account (avatar)! When I try to save a photo from my file, no uploads!

Just bear in mind not all image formats are supported. Also, don't use a huge picture. Last but not least, don't zoom in too much.

Good luck! 👍

Linda_DeTinne

https://community.king.com/en/candy-crush-saga/discussion/312166/i-cant-change-my-profile-picture

The icon picture doesn’t have a camera to edit

Linda_DeTinne

https://community.king.com/en/candy-crush-saga/discussion/312166/i-cant-change-my-profile-picture

there is no edit camera button on my icon picture now

Linda_DeTinne

There is no edit camera on my icon picture when I try pressing it

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2813561#Comment_2813561

Welcome back to the King Community 😊

Can you confirm for me which platform or device you are trying to change your game avatar from?

rccweber

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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