Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
Lost Boosters
Options
Answers
-
@sea_in_ky Hi and welcome. To give you some better information it would be better to know what device you use, but if it is a mobile device your boosters are stored on the device itself. So if you game is uninstalled , you phone crashes you change device your boosters will be lost and are unrecoverable. Unless you had any unused purchased boosters, then you will need to contact customer support from your game settings and they should help you with this
Hope this helps
-
Hi @sea_in_ky . Welcome to our Community
Please report this to our Player Support Team here, and put your game ID
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
-
Hi dear welcome to our community
When we uninstall the game or change the device or game crashed our all boosters will disappear from game because its saved on your own storage not online anywhere.
If you have Any purchased boosters please contact support area from your game directly.
you can contact here also 👇
you may asked your game ID here to know your game id please read this 👇
-
Welcome to Sweet King Community! 👑
Very sorry for your problem! 😔
⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊
By the way, these events/features are still helping you to earn boosters/gold bars on this game. 😊
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
