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Can’t access store or booster wheel

Hi,

I am playing on my iPad and I cannot use the booster wheel and cannot access the store. The little circle just keeps spinning and I cannot purchase anything.

Also, I have an older iPad and they have stopped syncing with each other.

I am afraid if I delete and reinstall the app I will lose my progress. Any help would be appreciated.

Thank you!

To ask your Question:

Accepted answers

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5525055256

I can’t get the booster wheel nor contact the App Store I’ve tried all the suggestions and nothing solves the problem

game ID 12034856526

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1104577#Comment_1104577

Hi and welcome again.

Please check this below link.

If this is what you are getting i am sorry to inform you that you might have to reinstall your game. But remember by doing this you will lose your stored boosters and lives.

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Stay safe 😀

clawsondogs

i can’t access my ID. When I hit my profile button, a pop up opens to sign into king community. When I try to get past that, I get a notice saying that there is a connection error and try later. I can’t get past that to my ID. My internet is working, I have no problems with anything else, just candy crush.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/313405/can-t-access-store-or-booster-wheel

Hi and Welcome to our Community

Please Check App Update > Log Out Game > Restart Device > Open Game & Log In.

If the problem is the same then you will find complete information HERE and of course tell your Game ID there.

wykoon

Hello there @clawsondogs and good day to you.

Since advices have been given to you on the reason of the booster wheel not working, please refer below for your purchase issue:

--------------------------

Reboot your mobile device. Reboot your computer If you play on Facebook or King.com

Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data

Make sure you are logged into your App Store with the same account with which you made your purchase

------------------------

Please let us know if you need help with other issues 😊

Thank you 🙏🏻🍭

Freddy_

@clawsondogs Hi and welcome, for the not connecting to store please see post below

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

As for your older device not syncing check both your device and game are up to date and log out and restart your device an then log back in and see if this solves your problem. If you did an uninstall on any mobile device you would lose any stored boosters and lives, but your levels would be recoverable if you had any problems when trying to sign back in

Hope this helps

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/313405/can-t-access-store-or-booster-wheel

Hi and welcome to the community.

If you have saved your progress through facebook or king account your progress will not be lost in case of reinstallation.

Please check is this your problem.

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

Thanks.😀

Accepted answers

All comments

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/313405/can-t-access-store-or-booster-wheel

Hi and welcome to the community.

If you have saved your progress through facebook or king account your progress will not be lost in case of reinstallation.

Please check is this your problem.

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

Thanks.😀

Freddy_

@clawsondogs Hi and welcome, for the not connecting to store please see post below

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

Hope this helps

wykoon

Hello there @clawsondogs and good day to you.

Since advices have been given to you on the reason of the booster wheel not working, please refer below for your purchase issue:

--------------------------

Reboot your mobile device. Reboot your computer If you play on Facebook or King.com

Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data

Make sure you are logged into your App Store with the same account with which you made your purchase

------------------------

Please let us know if you need help with other issues 😊

Thank you 🙏🏻🍭

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/313405/can-t-access-store-or-booster-wheel

Hi and Welcome to our Community

Please Check App Update > Log Out Game > Restart Device > Open Game & Log In.

If the problem is the same then you will find complete information HERE and of course tell your Game ID there.

clawsondogs

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1104577#Comment_1104577

Hi and welcome again.

Please check this below link.

If this is what you are getting i am sorry to inform you that you might have to reinstall your game. But remember by doing this you will lose your stored boosters and lives.

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Stay safe 😀

5525055256

I can’t get the booster wheel nor contact the App Store I’ve tried all the suggestions and nothing solves the problem

game ID 12034856526

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