How do i unsync my mom and myself in candy crush she is on my level and can't go back??

virgo3333

My mom used my iPad to play candy crush and now she is at my level and can’t go back. I’ve tried unloading and reloading.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/313700/how-do-i-unsync-my-mom-and-myself-in-candy-crush-she-is-on-my-level-and-cant-go-back

Hi and welcome to the community.

It looks as if both of your accounts have been merged. Usually it happens when one account is king account whereas the other account is facebook account.

Please tell us if this is the case here.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1104075#Comment_1104075

In this case the person who is using facebook should keep on using his account but the person using king account have to open a new game and account and let us know the progress level he/she is and provide us the new game id. and we will request our CM to manually restore the progress for her.

virgo3333

I originally was set up with Facebook and she is set up with email. I had to create an email account to ask this question.

kiara_wael

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/281603/game-keeps-connecting-to-the-wrong-facebook-account

Freddy_

@virgo3333 Can you check both your game IDs to see if they are different or the same

Right sounds like your accounts have merged and in this case they can not be separated the facebook game over writes the king account. You will need the person with th king account to create a new account /game and then get your levels for this game manually restored. you will need you new game ID to restore your levels

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Hope this helps

Thank you

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/313700/how-do-i-unsync-my-mom-and-myself-in-candy-crush-she-is-on-my-level-and-cant-go-back

Hi and welcome to the community.

It looks as if both of your accounts have been merged. Usually it happens when one account is king account whereas the other account is facebook account.

Please tell us if this is the case here.

virgo3333

This is exactly true. I have the Facebook account and she has the email account.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1104075#Comment_1104075

In this case the person who is using facebook should keep on using his account but the person using king account have to open a new game and account and let us know the progress level he/she is and provide us the new game id. and we will request our CM to manually restore the progress for her.

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/comment/1104057#Comment_1104057

Signing up with the community is not the same as making a King account to save your game progress. Please follow the advice given above and you should be able to get both account restored after your mom makes a new King account and our Community Manager helps you. Good luck.

Crazy Cat Lad

Hi @virgo3333 and welcome to our Community!

Have your Facebook account and your Mum's King account got merged?

Of has the game just connected to the wrong account on your device?