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My progress connected to My Mom Facebook Account.
Hello folks. How are you?
I hope all of you stay healthy and safe. I have an issue. Here is the story.
I have a king account and connected with many king games. It's helped me a lot to keep my progress.
One day my mom login to her Facebook account to play candy crush saga. I got my jaw drops. My in-game progress is on my mom's Facebook account. Even though I just made her Facebook account connected to the game.
Can you guys explain this to me?
Thank you for your time and support.
izumi17
Answers
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Hi and welcome to the community.
Its very unfortunate. Both of your accounts have been merged together. And the bad news is that they can not be seperated. But dont worry we have a solution.
The person who is playing through facebook account, he /she should keep on using his /her account as it will work fine. But the person who is using King account, he /she has to create another account and provide us the new game id along with the progress level and i will request to my CM to recover his /her progress manually.
To find your game id.
Thanks.
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@izumi17 Hi and welcome, If a Facebook account merges with with a king account the Facebook account overrides the king account and is not recoverable. In this case the person with the king account would need to create a new king account and get there levels restored manually. Unfortunately only the levels can get restored no boosters scores or anything else could be recovered
Post below would help getting the new king account levels restored
Hope this helps
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No i dont think so. If your mom wants to start from level 1 then that will also be done by manual recovery and your king account which has been merged can not be seperated and as i told you that the only solution for you now is to create another account and send us the new game id.
However i am tagging one of our superstar @Sukanta_Biswas , as his knowledge is far superior than mine and he will surely help us here.
Thanks.
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@izumi17 Hi your mom could try syncing to king account but as your account has merged this may not be possible but worth a try
This needs to be done on a PC
Can I sync my progress between Facebook and King.com?
Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again.
To sync your progress with King.com, please complete the following steps:
- Go to the King website at King.com/games
- Log in using your existing King profile, or create a new King profile if you don't already have one.
- Click on the ‘Settings’ icon
- Select ‘Account’
- You will be prompted to confirm your password
- Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
- Once complete, your progress will be updated across all King games on King.com
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We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
First of all, this story of yours is very sad.😔 Your mother's Facebook account has synced with your Kingdom account and the incident is like a mixture of milk and water. Since the sync process is already complete, it is not possible to separate the two accounts.
Anyway you can continue the game through Kingdom but my mom has to start the game by creating another facebook or kingdom account. In your mother's new account, our CM can manually set game progress.
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Hi @izumi17 !
When a Facebook account and a King account has been merged on the same device and game it is not possible to separate them. The Facebook account will overwrite the King account and the King account will then be lost.
What we can do is following:
-Reinstall the game on your device
-Open the game and create a new King account with another email address
-Check your Game ID on your new King account (How to find your Game User ID on mobile devices and the Windows app check here)
-Post the Game ID and the level you were on here and I will manually restore the game on your new account
