I have lost my place in candy crush soda saga I had 3000 plus

debbiebq

Please help, I lost my place in Candy Crush Soda Saga I was at 3000 plus level. I reset the app a few minutes ago thinking it was going to help the freezing of the game since yesterday it was modified by Microsoft Windows 10. I won't ever do that again.

Much is appreciated,

Deborah Bergquist

kiara_wael

Hi and Welcome to our Community

This is for Candy Crush Saga forum, but not to worry as it will be moved to the correct forum.

Please check this page . if the game has been lost

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Freddy_

@debbiebq Hi and welcome,

Try signing out of your profile and then restart your device and when you log back in to your account if you are still at level 1 please try playing a level as sometimes it needs this for it to sync correctly and maybe just a connection issue. If this does not work follow the advice from @kiara_wael on getting your levels restored

Thank you

FlaringCrystal120

Hi and welcome to the community.

Please note that this is the CCS forum, the Soda Forum Support Section can be accessed by clicking the link below:

https://community.king.com/en/candy-crush-soda-saga/categories/support-ccss

Here is information from Crazy Cat Lad about lost levels:

If you used Facebook in the game, then the levels are most likely saved on your Facebook account. 

Try with reconnecting the game to Facebook so the game gets restored. If you have connection issues to Facebook, please head over here for help. 

If you had saved the game with your email address at some point, then the levels should be saved on your King account.

Simply log back in to your King account instead of Facebook to get the levels back. If you can't remember the password on your account, please tap the link below the password field to reset it. 

If someone else used your device and the game got connected to their account instead, you will need to log them out and then log back in to your account in the game. Tap 'My Profile' in the game and log out in the bottom of the page to disconnect the account from the game.

If the connection to someone else's Facebook account stays stuck even though you have disconnected them, please go here to force the game to connect to your account instead.

Do you have the game saved on your old device and just need to transfer it over to your new phone or tablet? In this case check out the page here to sync the levels over to your new device.

If the game wasn't saved on any account, Player Support can restore your levels manually!

First make sure the game is connected to the Facebook or King account that you want to use in the game from now on.

Then head over to the Settings in the game and Help Center. Choose a topic and you'll find the 'Contact us' in the bottom of the page. Send an email to Player Support from there so they can help you you and manually restore the levels.

Please remember to mention what level you were on so Player Support can restore the game right away.