My device crashed completely, I can't get into it at all.

pjam1975

My decice crashed completely, I can't power it on at all. I apparently didn't have a King account prior to now, so I can't recover with my account. I was on level 1900 and something. Is there any way to recover my game? It was on an Amazon Kindle.

Freddy_

@pjam1975 Hi and welcome, Yes you can get your game recovered, you will need to see post below regarding contacting customer support for this. Please bear in mind that as its the holiday season some replies are taking a little longer than usual

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/323073/my-device-crashed-completely-i-cant-get-into-it-at-all

Hi and Welcome to our Community

Please check info on the page here 👇️

https://community.king.com/en/candy-crush-saga/discussion/299936/game-not-loading-crashing-on-amazon-kindle-tablet

FlaringCrystal120

If you had saved the game with your email address at some point, then the levels should be saved on your King account.

Simply log back in to your King account instead of Facebook to get the levels back. If you can't remember the password on your account, please tap the link below the password field to reset it. 

If someone else used your device and the game got connected to their account instead, you will need to log them out and then log back in to your account in the game. Tap 'My Profile' in the game and log out in the bottom of the page to disconnect the account from the game.

If the connection to someone else's Facebook account stays stuck even though you have disconnected them, please go here to force the game to connect to your account instead.

If the game wasn't saved on any account, Player Support can restore your levels manually!

First make sure the game is connected to the Facebook or King account that you want to use in the game from now on.

Then head over to the Settings in the game and Help Center. Choose a topic and you'll find the 'Contact us' in the bottom of the page. Send an email to Player Support from there so they can help you you and manually restore the levels.

Please remember to mention what level you were on so Player Support can restore the game right away.