Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Unmerged my account with my brother account

How can I unmerged my account with my brother account, since both of us never connect to facebook. our email accidentally merged , so my brother cannot use his account anymore, can you help me to unmerged our email so my brother can play with his own account?

thank you before

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

If you saved the game through Facebook or Kingdom, you can log into the game using the ID. Please check also Here

Please feel free post in new thread since this from 2020. Thank you

olatayo

This is happening to me right now

https://community.king.com/en/candy-crush-saga/discussion/323451/unmerged-my-account-with-my-brother-account

this is happening to me now I don’t know what to do …I and my mum’s account is been merged …I click the option merged mistakenly here and I have been trying to unmerge . Please help me o….my own is Taiwo my mum own is Olatayo but if I log in here it shows Olatayo

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1318738#Comment_1318738

Hi @Fon898 Welcome to the King Community.

I read your statement but the two kingdom accounts do not merge with each other. However, you can ask your brother, to login after uninstalling then reinstalling his game app.

I hope this process will solves both problems.( for uninstalling the game app, the stored booster will be completely lost)

Thanks!

Freddy_

@Fon898 Hi again, Think your only option is for your brother to contact customer support. he may need to create a new account and ask to get his levels restored on his device.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

Fon898

@hechicerilla , @freddeline thank you so much for your kind reply to my merging account problem.

It is so weird, right ? 😣

But it's really happened to us.

I don't know what was my brother ID before merged.

He already log out from the game and clear all the cache from play store, but our account still merged.

Thank you so much, my friends 🙏🏻🙏🏻🙏🏻

Freddy_

@Fon898 Hi, i have never heard of this happening on two different devices, unless you signed in to your brothers device. What is you brothers ID.

I would ask you brother to log out of the game and clear the cache from the app store. Restart the device and then get him to log in with his details and see if this rectifies the situation

Thank you

Fon898

@Freddy_Falkner both of us use two different smartphone devices.

when he is signing in into the game using his email, my name and my ID is appearing on his screen with all my progress, but the email appears is his email.

my ID is : 1793871065

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1318187#Comment_1318187

Hello and welcome to the sweet King community.

Please can you attach screenshots of what you are saying?

Two king accounts cannot be merged, We need you to tell us the ID of your account and that of your brother.

How to find my ID 👇

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

And we need you to explain to us why you think they have merged. We will wait for your answers to help you. Thank you.

Freddy_

@Fon898 Hi and welcome, can you both sign in to you accounts and post your game IDs on here and what device you are using to play the game. Also are you both using the same device

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thank you

Fon898

thank you for your answer, but my brother and I don't have any facebook account, so we are not connected to facebook account

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/323451/unmerged-my-account-with-my-brother-account

Hi and welcome to the king community.

Please can you tell us little more details as merging of accounts happen when one user is facebook user and another is with king account. So in this case facebook account overlaps with king account. Merged accounts can not be unmerged. Facebook account can work properly but the user with king account has to create another account and his progress can be recovered manually through our player support.

However as in your case both are king account so may be they can be unmerged. Please contact our player support here.

https://soporto.king.com/contact

but their reply may take little time as the holiday season is on so have little patience with them.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/323451/unmerged-my-account-with-my-brother-account

Hi and welcome to the king community.

However as in your case both are king account so may be they can be unmerged. Please contact our player support here.

https://soporto.king.com/contact

but their reply may take little time as the holiday season is on so have little patience with them.

Fon898

thank you for your answer, but my brother and I don't have any facebook account, so we are not connected to facebook account

Freddy_

@Fon898 Hi and welcome, can you both sign in to you accounts and post your game IDs on here and what device you are using to play the game. Also are you both using the same device

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thank you

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1318187#Comment_1318187

Hello and welcome to the sweet King community.

Please can you attach screenshots of what you are saying?

Two king accounts cannot be merged, We need you to tell us the ID of your account and that of your brother.

How to find my ID 👇

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

And we need you to explain to us why you think they have merged. We will wait for your answers to help you. Thank you.

Fon898

@Freddy_Falkner both of us use two different smartphone devices.

when he is signing in into the game using his email, my name and my ID is appearing on his screen with all my progress, but the email appears is his email.

my ID is : 1793871065

Freddy_

@Fon898 Hi, i have never heard of this happening on two different devices, unless you signed in to your brothers device. What is you brothers ID.

I would ask you brother to log out of the game and clear the cache from the app store. Restart the device and then get him to log in with his details and see if this rectifies the situation

Thank you

Fon898

@hechicerilla , @freddeline thank you so much for your kind reply to my merging account problem.

It is so weird, right ? 😣

But it's really happened to us.

I don't know what was my brother ID before merged.

He already log out from the game and clear all the cache from play store, but our account still merged.

Thank you so much, my friends 🙏🏻🙏🏻🙏🏻

Freddy_

@Fon898 Hi again, Think your only option is for your brother to contact customer support. he may need to create a new account and ask to get his levels restored on his device.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1318738#Comment_1318738

Hi @Fon898 Welcome to the King Community.

I read your statement but the two kingdom accounts do not merge with each other. However, you can ask your brother, to login after uninstalling then reinstalling his game app.

I hope this process will solves both problems.( for uninstalling the game app, the stored booster will be completely lost)

Thanks!

olatayo

This is happening to me right now

https://community.king.com/en/candy-crush-saga/discussion/323451/unmerged-my-account-with-my-brother-account

kiara_wael

Hi and Welcome to the King Community

If you saved the game through Facebook or Kingdom, you can log into the game using the ID. Please check also Here

Please feel free post in new thread since this from 2020. Thank you

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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