Can I restore my progress?

lsb

So my phone has broken and I can't access my Candy Crush account to back up to Facebook. Can I restore my levels when my new phone arrives? Panicking :(

Freddy_

@lsb Hi and welcome, If your game was saved with a King or Facebook account. All you should need is to log into your new device and your levels and gold should transfer. your boosters are stored on the device itself so they do not transfer.

If you have ant troubles you can get your levels manually restored but you will only get your levels restored. Nothing else would be restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/328477/can-i-restore-my-progress

Hi and Welcome to our Community

Yes , You can no worries . If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored. Visit also our Help Center for more articles in the same topic HERE.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/328477/can-i-restore-my-progress

Welcome to the King Community.

Since, you have not previously linked the game through any account, your game progress is completely lost. But at the moment there are many ways through which you can get your game progress back again.

First, link the game to a new Facebook or Kingdom account to let me know the new game ID and what level you were at.

Follow this link to find your game ID.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

lsb

https://community.king.com/en/candy-crush-saga/discussion/comment/1433117#Comment_1433117

I think it was backed at some point but probably not in over 1000 levels :((( I can deal with losing the gold and boosters etc I just want to keep my progress

lsb

https://community.king.com/en/candy-crush-saga/discussion/comment/1433119#Comment_1433119

Can I do this even if I haven't backed up in ages?

Freddy_

@lsb Hi Again, as said if you do have issues just use the guide when you get your new phone and customer support will manually restore the levels for you if you levels do not sync correctly

Thank you