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Why can’t I get my lives anymore?
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Answers
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Hello @cuffman See if the information in this article helps you out with your issue
Do you have issues receiving Lives or your Lives that you send doesn't reach your friends?
Millions and millions of game messages are being sent every day across the games all around the world. Some of these may get stuck in the system and arrive with a delay, doesn’t reach certain devices or platforms, or simply, do not arrive at all.
It’s always worth resending the request or life and hopefully the lives will get through eventually and reach your game.
If you have the game Facebook connected, don't forget to make sure that the game has access to your Facebook friends list since this permission will automatically expire from time to time. If the game hasn't the access all lives will stay blocked. Check here for more help on this.
Make also sure that the game is updated to the latest version if you play on a mobile device.
Don't miss out to check the support hot topics here to check if there's any temporary issues with the mailbox or the lives at the moment.
Luckily the lives will automatically reload so you can continue playing the game even though the messages from friends don't reach you.
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@cuffman Hi and welcome
Hopefully the information above has helped explain this a little, but just check you facebook settings if you play via a facebook account
Also check if you have the new candy connections feature as currently this is not working correctly and could be another reason why you not receiving lives , especially if you are showing no friends in your game
Thank you
