Game no longer loads

cherholton

I just passed Level 9000 (YIPPEE) -- but now the game will no longer load -- on any of my devices. It gets to the page that says it is loading, then seems to freeze there.

I really miss playing, and wonder how I can get back into my game. Thanks!

kiara_wael

Hi and Welcome to our Community

If the steps HERE doesn't help, please play via the Windows app instead until the game is working for you again.

You can download the Windows app from HERE if you have a Windows PC, when opening the game, connect it to your Facebook to sync all levels.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/338514/game-no-longer-loads

Welcome to the friendly King Community.

We're sorry for your inconvenience, but if you tell us which Device or Platform you are using for this game, we suggest you follow some troubleshooting steps.

Moreover, you can try to find a solution by following the troubleshooting steps as per link below.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Thanks!