I can't have my progress to my new phone.

xristina2101

I did everything you write to the community but I can’t connect the game to the Facebook.I m playing the game 10 years please help me

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1584379#Comment_1584379

You have already found some helpful tips in the above link which will help you to get back your lost game progress easily. Moreover, if you have already saved the game with Facebook and you have used multiple Facebook accounts on the same device, you may face this problem.It may be that your game is connected to Facebook, but it is another Facebook.

In that case you will find HERE a few steps through which you can get back your game progress.

Thanks!

Freddy_

@xristina2101 Hi and welcome

Please see post below for help to get your progress moved to a new device.

If you have any issues please let us know and can give you some info on getting your levels manually restored

https://community.king.com/en/blog/kb/articles/393-can-i-move-my-game-progress-onto-a-new-device

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/338773/i-cant-have-my-progress-to-my-new-phone

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/234691/how-to-get-your-game-progress-back-on-an-android-device-facebook-connected

xristina2101

Still can’t connect to fb I have an apple phone 😒😒😒

Freddy_

@xristina2101 Hi Again,

Are you getting any error messages or what is happening when you try to connect to your facebook account, can you possibly screenshot

Thank you

xristina2101

i download the game ,I select my account and then select connect with fb it seems that it is connected but when I enter the game I don’t see any of my friends and I am in the begging of the game.

Freddy_

@xristina2101 please see post below for help with getting your levels manually restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1584379#Comment_1584379

You have already found some helpful tips in the above link which will help you to get back your lost game progress easily. Moreover, if you have already saved the game with Facebook and you have used multiple Facebook accounts on the same device, you may face this problem.It may be that your game is connected to Facebook, but it is another Facebook.

In that case you will find HERE a few steps through which you can get back your game progress.

Thanks!