Purchase

hmathison13

I purchased the special of $9.99 and I never received my rewards. Please look into this. The money came out of my acc.

Freddy_

@hmathison13

Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue.

Unfortunately the community cannot deal with purchase issues

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/341860/purchase

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases HERE