Purchase

hmathison13hmathison13 Posts: 2 Newbie

I purchased the special of $9.99 and I never received my rewards. Please look into this. The money came out of my acc.

Answers

  • Freddy_Freddy_ Posts: 66,919 Crushing Legend

    @hmathison13

    Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue.

    Unfortunately the community cannot deal with purchase issues

    Please email Player Support directly from the game.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

    or alternatively you can use the contact us below but you need you game ID for this



    Hope this helps

  • Hey! Would you like to give us your opinion?

  • kiara_waelkiara_wael Posts: 52,340 Candy Moderator

    Hi and Welcome to our Community

    Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!

    You can find all info about refunds and broken purchases HERE



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