I lost almost 500 lives I saved. How do I get them back?

tamster88

I had almost 500 lives saved. How do I get them back?

maryjane117

Send a message to king support

kiara_wael

Hi and Welcome to our Community

Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

Check also the page here about the Lives.

Freddy_

@tamster88 Hi and welcome,

Unfortunately in the case of lives they can be lost for a number of reasons some of which are out of kings control. All you can do is start collecting again, but do not store too many as this can happen quite often.

https://community.king.com/en/blog/kb/articles/399-where-have-my-messages-and-lives-from-facebook-friends-gone-and-what-can-i-do-about-it

Thank you