Two different accounts but same level

Ginger1972

Me and my partner both play and have different email accounts and are on totally different levels. The other day I logged on my account and my partners name and levels are on my account. I don’t know what has happened to my levels and don’t know how to get back. Can you help?

arwen777

@Ginger1972 you should read the following discussion:

https://community.king.com/en/candy-crush-saga/discussion/293644/account-merged

Freddy_

@Ginger1972 Hi and welcome,

Are you both playing with king accounts , facebook accounts or one of each

Thank you

Ginger1972

We are both playing with King accounts.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1756617#Comment_1756617

Welcome to the King Community.

Can you confirm once again whether the Game ID of both the accounts is the same?

Ginger1972

No the Game IDs are different. We have different e-mail accounts and passwords. This is why I cannot understand how two different accounts have synced.

Freddy_

@Ginger1972 Hi Again

As far as i am aware two king accounts cannot merge. So may be worth you checking your device and game are up to date and log out, then clear the cache from your browser or app store entirely. Restart the device and log back in with only the details of the account that seems to have changed and see if it resolves the issue.

If not come back to us

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1756725#Comment_1756725

This is probably due to an error, however you can try to find a solution through reinstall the game app.(To do this you will lose the stored boosters)

If no solution is found, your levels can be reset by manual restore.

Ginger1972

It is very strange indeed. I retrieve my progress, log in with my e-mail and my partner's photo, name and levels are under my e-mail account??? I have uninstalled the app many times and it is still the same. If I edit the name back to my name, my name then shows on my partner's e-mail account??? I have cleared the cache and the game is up-to-date....still no joy

Freddy_

@Ginger1972 Hi Again,

If this is the case and its your account that is messed up and your partners ok. you will need to create a new king account and then get customer support to manually restore you levels to your new account.

You will need to supply them your new game ID for them to restore your levels to the correct account

https://soporto.king.com/contact

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1756927#Comment_1756927

Unfortunately, your account have been merged with another and it will not be possible to separate the two accounts again. Any one of you needs to create a new account and we will restore the game progress to the new account.

I understand this is very frustrating for you but at the moment this is the only way.

You can let me know your new game ID and what level you were at.

Thank you!