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Not getting what I paid for

Ms_Stephanie3281Ms_Stephanie3281 Posts: 3 Newbie
edited September 21 in Support

I spent the total of $1.06

for something that cost only .99$ and haven't received it. This has happened way to many times and was wondering why does that happen


  • kiara_waelkiara_wael Posts: 61,620 Candy Moderator

    Hi and Welcome to our Community

    Any questions or issues with Google Play Points or any other payment methods on your Google Play account, please contact Google Play Support directly.

    Google Play handles all transactions and purchases in all your games and app on Android devices.

  • Hey! Would you like to give us your opinion?

  • Ms_Stephanie3281Ms_Stephanie3281 Posts: 3 Newbie

    I'm not understanding what does Google Play Support has to do with me not getting what I purchased

  • bjeanne62bjeanne62 Posts: 1 Newbie

    I bought 100 gold bars. I tried 3 times to refill games - the game took my 9 bars but did not give me the plays.

  • Ms_Stephanie3281Ms_Stephanie3281 Posts: 3 Newbie

    They're going to tell you to speak with Google Play Support

  • Crazy Cat LadCrazy Cat Lad Posts: 11,450 Community Manager

    Hi @Ms_Stephanie3281 !

    Your receipt that you posted states "GOOGLE" which indicates that you play on an Android?

    If you play on an Android device and therefore make all in-app purchases through Google Play Store with your Google Play account, it's Google who can refund you any broken or non-received purchases.

    Find how to ask for a refund or report an issue with a purchase on all platforms here:

  • Crazy Cat LadCrazy Cat Lad Posts: 11,450 Community Manager

    Hi @bjeanne62 and welcome to our Community!

    Please find help for your purchase issue on the same page as above HERE.

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