What can't I purchase packages on the royalty page. It takes my information and tells me to return

jsmith129xxSmith

I can purchase on the game pages.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/350128/what-cant-i-purchase-packages-on-the-royalty-page-it-takes-my-information-and-tells-me-to-return

Hi and Welcome to the King Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

Thank you

Boybinary

Because you are not royalty.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/350128/what-cant-i-purchase-packages-on-the-royalty-page-it-takes-my-information-and-tells-me-to-return

Hi and Welcome to the King Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

Thank you

Yorben_Goeree

https://community.king.com/en/candy-crush-saga/discussion/comment/1811071#Comment_1811071

Yeah... But, I got a prize of 100 gold bars from Royalty.👍🏻😁

jsmith129xxSmith

I am royalty and have received rewards for purchases of boosters. I will try again. What I want to buy on the royalty page are the small bundles. Thank you

Crazy Cat Lad

Hi @jsmith129xxSmith !

If the issue persists, please email our Player Support so they can take a closer look at this and help you out.

Go to the Settings in the upper right corner of the Saga map. Choose Help Center and then a topic. Tap the 'Contact us' in the bottom of the page in order to send an email. Remember to choose 'Purchases & Gold Bars' as the topic for your email.