Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
Thank you
Hi and Welcome to the King Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
Thank you
Hi @jsmith129xxSmith !
If the issue persists, please email our Player Support so they can take a closer look at this and help you out.
Go to the Settings in the upper right corner of the Saga map. Choose Help Center and then a topic. Tap the 'Contact us' in the bottom of the page in order to send an email. Remember to choose 'Purchases & Gold Bars' as the topic for your email.