Candy Crush not working correctly

MeyerLinda

This AM the game updated and it does not recognize me - so I cannot get any of the events or buy any icons. I do not want to lose all my assests in the game if I do not play it daily and I have alot. Please advise. I have rebooted the system. I must have not updated correctly on your end.

Thanks

Linda

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/353812/candy-crush-not-working-correctly

Welcome to the King Community.

You may encounter this problem if your game is disconnected from the server. Please let me know if you find a solution by following the simple steps below.

Check app update - Log out game - Restart device - Open game and Log in.

Let me know if you receive an error message while following the steps above.

Thanks!

MeyerLinda

It says I have a connection error

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/comment/1873487#Comment_1873487

Hello MeyerLinda does your connection error look like the one you can see in the discussion I have linked below? Just click on the View Post button

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

MeyerLinda

The game is still not working It says I have a connection error

My end is working with the internet perfectly - I still says it has something to do with the update that was done yesterday when you added new games.