🎬️ Video ads disappearing or not available

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

For more Info Here

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

For more Info Here




kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

For more Info Here

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3121581#Comment_3121581

Hi noads24, welcome to the Community!

I'm sorry you're experiencing these issues. Here are a few steps you can try to make sure the game is working as it should:

1. Ensure your game is updated to the latest version.
2. Clear the cache of your game:

Android:

• Open Settings
• Go to Apps or Application Manager.
• Find and tap the game app.
• Tap Storage.
• Tap Clear cache.

iOS:

• Open Settings
• Scroll down and tap Safari.
• Tap Clear History and Website Data.
• Restart your device.

If the issue persists, please contact King Support directly through the game app:

1. Open the game and go to the settings menu (gear icon).
2. Tap on the "?" icon to access Help.
3. Select the topic related to your issue.
4. Scroll to the bottom and tap on "Contact Us."

I hope this helps! 🍬😊

BigJorge

I lost all ability to get free boosters and moves prior to each level and after I failed the level. No ads whatsoever. I’m in level 15826. I have never purchased any gold bars until 2 levels ago and ever since, this has happened. Only way to get boosters or moves is through purchase and I’m about to quit this game entirely. I’ve made it this far without spending money and I intend on continuing without spending money.

LAntoniou

how can I watch ads to get bars and other boosts

noads24

https://community.king.com/en/candy-crush-saga/discussion/comment/3122030#Comment_3122030

https://community.king.com/en/candy-crush-saga/discussion/comment/3123449#Comment_3123449

The same thing happened to me. I have been playing for 5 years without purchasing anything. Now that's the only way to beat these hard levels. All I'm getting is the run around from them.

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

ihtisham123

I am using candy crush game but why ads are not coming in my game

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.