My gifts and prizes

einavi

I restart my phone and the game went down again I reconnected with my account Facebook but all my gifts and prizes disappeared did not come back and I had a lot can you halp me

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/361025/my-gifts-and-prizes

Hi and Welcome to the Community.

Please note that boosters and Lives are Stored on device memory and not in the game. Unfortunately if we Reinstall the game or change our device we Lose them and they are not recoverable. But if you have purchase any of them please contact our player support directly from the settings of game application and claim refund. They will help you.

For more details please check this link.

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

Thanks.

einavi

So what can I do ?

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1997935#Comment_1997935

Hi again.

Please try to contact our player support either directly from game settings or through this link.

https://soporto.king.com/contact

Thanks.