⛔ Candy Royale pop up freezes the game app! (Know Issue)!

GarfieldAB

https://community.king.com/en/candy-crush-saga/discussion/comment/2417016#Comment_2417016

I have the same behavior happening. When i fail a level, the popup Try Again is stuck. I have to close the game. So frustrated as i loose time on the candy 30 min. I got. 😡

carlyt6

I was on level 4/7 in candy royals with ZERO other competitors when the app crashed! This means I lost 500 gold bars ☹️☹️☹️… is there anything I can do to get this opportunity back? So disappointing.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/386175/i-lost-500-gold-bars-when-the-app-crashed-on-candy-royale

Hi and Welcome to the King Community

Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact

Lindark

Oh no! So sorry to hear this happened to you :( It's so unfair when the game unexpectedly crashes, it happens to all of us. Most times there isn't much you can do besides start over :(

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/386189/fault

Hi and Welcome to the King Community

This issues look into , for more info please check this page

https://community.king.com/en/candy-crush-saga/discussion/385639/since-the-pumpkin-party-started-the-game-had-been-locking-up-known-issue

Alienscar

Have you tried pressing the 'back' button @Jeannette6713

Swipe down from the top of your screen to make the navigation buttons appear.

ruth101

When I play the game don't work and i have to close and open again.

Lindark

Hello, the event may be over for the week. Check back tomorrow!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/386196/candy-royal

Hi and Welcome to the King Community

Sorry for the inconvenience, this issues inventigated , please check for more info here

https://community.king.com/en/candy-crush-saga/discussion/385627/candy-royale-pop-up-freezes-the-game-app-know-issue

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/386231/error

Hi and Welcome to the King Community

Sorry for the inconvenience , This issues investigated , for more info here

https://community.king.com/en/candy-crush-saga/discussion/385639/since-the-pumpkin-party-started-the-game-had-been-locking-up-known-issue