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Hi there 🙂
Gold bars should be backed up as your game progresses, so make sure the game app is connected to the correct email if you have more than one.
If you believe the game is connected to the correct account, then get back to us here with your Game ID, and I'll ask Player Support to have a look at it 😉
Good luck with that, I've been requesting help all week for the same problem and no response. I lost over 400. All I get is the same automated emails asking "how are we doing?" . It's ridiculous. I need the bars to advance during the hard levels. I'm thinking it had something to do with switching to the new format.