Lost gold bars

Janet208 · November 2022

I updated and lost over 300 gold bars. I also won the race and didn’t receive my 45 gold bars. Can you help get these back!

kiara_wael · November 2022

https://community.king.com/en/candy-crush-saga/discussion/386883/lost-gold-bars

Hi and Welcome to the King Community

Please email this to our Player Support Team here and tell your Game ID there. Thank you

Janet208 · November 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2437580#Comment_2437580

This took me to a computer and I’ve done this 3 times now. They answer with lost lives and boosters. I received zero help.

Lindark · November 2022

Usually gold bars are saved to a King account (email address). Have you recently changed devices?

Janet208 · November 2022

No. I signed in to save my progress

QueenB · November 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2437631#Comment_2437631

Hi there 🙂

Gold bars should be backed up as your game progresses, so make sure the game app is connected to the correct email if you have more than one.

If you believe the game is connected to the correct account, then get back to us here with your Game ID, and I'll ask Player Support to have a look at it 😉

Janet208 · November 2022

I only have 1 email address. It’s *. My game is is janet208. Thanks for your help.

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules

Janet208 · November 2022

It’s been 3 days and I still haven’t heard anything or received all of my lost bars. My game id is janet208. Please help.

Kathylc · November 2022

Good luck with that, I've been requesting help all week for the same problem and no response. I lost over 400. All I get is the same automated emails asking "how are we doing?" . It's ridiculous. I need the bars to advance during the hard levels. I'm thinking it had something to do with switching to the new format.