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Hi @Kerrie
Try following steps , I got customer care ccs
There are a few key reasons why Candy Crush might be having a tough time connecting to the App Store. It could be something as simple as a poor network connection or as complex as an outdated app version.
Make sure your device is connected to the internet. Make sure that your game app is updated to latest version.
Check if you have latest system updates on your device.Try different connection wifi or mobile data . Logout and login back into your play store account
Start by checking device system status, then check for internet connectivity issues, VPNs interfering, time and date settings, DNS errors, outdated software, or network settings. You might also want to try restarting your device and signing out of the App Store.
If no other devices can access the internet, turn off your Wi-Fi router, then turn it on again to reset it.
Since last week, my CCSS Race has been a little abnormal:
1. When I enter the game, it will be forced to automatically execute and join the game immediately.
2. There are only 14 levels in each Race.
3.When I win, it's always at the "Classic" level and I can only get 5 gold bars.
4. This has happened 2 times.