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Hi every time I try to get extra moves a black screen appears have to delete and start again very annoying.
Hi, everyone,
We wanted to apologies for any inconvenience you might be experiencing while watching Ads. We totally understand that this hiccup is causing a bit of trouble, and please know that we're fully engaged in getting it all sorted out for you!
It's a bit of a puzzle that's taking us a tad longer to crack than we hoped, but we're determined to find the perfect fit.
In the meantime, we didn't want to keep you in the dark. We're actively working on fixing the issue as we speak! While we work our magic behind the scenes, here's a little tip we've picked up along the way.
Some players have found that restarting their devices has been quite helpful. It might not be a golden ticket for everyone, but it's definitely worth a shot!
Thank you for your patience, your understanding, and your continued support.
Stay tuned for updates 👑🐝
Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.
This is a game changer for me and I'm less likely to play. And yet out of the blue I got at least an hour of unlimited games but no use to me as stuck on a extremely hard to crack level
Can you try restarting the game once, if that fixes the problem?
Welcome 🥰We are very sorry for your trouble.
As you already know, the problem is due to temporary error and already reported. I request you to be patient for some more time as the studio is trying to resolve the issue asap.
Thank you.
Now 14004 is having extra play commercial issues. : /
Yes! Same here. And it did it 2 more times after that so i stopped playing. In the mean time also lost all my boosters, lost my streak of over 300 games competed on first try and was 1st in the championship race, and was about to earn over 30 gold bars for completing the other race after finishing that level. I'm not happy.
Hi and Welcome to the King Community
Thank you for the feedback. this issues has been reported in a mean time please force close the Apps and Log in again, for more info Here
The same thing is happening to me. I touch the watch ads option and get a black screen, losing the boosters I used. I would like to get them back please.
Ad was blacked out and lost my streak and all the gokd bars i was supposed to get after completing the level. Tryed it a second time and it did the same thing. So not only lost my place but all the boosters I've used too.
At the end of the game when I used to be able to watch ads and get extra plays now I only get a black screen and have to close out
Black screen right after selecting view ad (at the end of game)- and to get extra moves.
Don't get a black screen while choosing to view the hot air balloon ads.
I play on Google pixel 6 phone.
I've tried clearing the catch then powering off and turning the phone back on nothing helps.
When choosing to view the ad you get a black screen that you can't get out of and have to close the game. You don't get to finish a game. This started for me yesterday or maybe the day before.
TIA for your help
Welcome to the King Community🥰
There are some issues with the add video option at the moment. The problem has already been reported and work is underway to fix it.
We will let you know here as soon as we get any information regarding the solution😊
Thank you for your patience🙏
No ads free move
Here, I not able to get the rewards from watching the ads, therefore I can’t finish the levels easily and continuously.
As seen above; the video is blank and you have to reload the game to play again. What’s going on?
Hello, do not be like that and just keep insisting that you will pass. The game and thus tests our patience.
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I’m so glad it’s fixed for you. 😊 It gives me hope that mine will work soon ❤️
Welcome to the King Community 🥰
The option to watch ad videos in the game had some issues and the issue was already reported. The game studio is also working to fix the issue and hopefully the issue will be resolved soon.
You can check HERE to get the latest information.
Welcome back 😊
Check here to get latest update of solution.
Thanks!
I was hoping it would start working but it’s been a few days and not working right. When it says watch ad it doesn’t show what moves you get and the screen turns black. I have been playing Candy Crus for years. Please help, thank you.
After I'm prompted to watch an ad for extra men.
I have to reboot my phone
Why can’t I view ads to earn extra moves?
Hello @melmroberts22🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue in your game!
Are you not able to watch Ads for extra moves at all OR you used to have them but you do not have the feature now? OR the Ads appear, but you are not able to click on "Watch"?
All the questions/issues are different! Hence, please provide as many details as you can, so that we can assist you better!
To reply back, simply type in the blank box given below to my comment.
Hope to talk to you soon. Have a great rest of the day🍫🍫
Same problem with black screen when playing ad. Must exit the game and forfeit current game.
Update: this afternoon everything was working great and back to normal. But the problem returned this evening.
Hello @gbv750🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that the issue is back in your game!
The issue was reported to our Candy Community In-charge. You will have to bear with us as all the Kingsters are off for the weekend, and they can only check our complaints tomorrow! We will update you all once we know something
Thank you for your patience and understanding 🍫🍫
Ich habe das gleiche Problem...wie ist die Lösung?
When the level end and ich want new live because it is not finished, i want to see advertinsing. But the mirrow is black and i must close the level...
Don't play ads for now until they have fixed the glitch. There is nothing any of you players can do.
My screen keeps going black when I am trying to get three more turns. Has anyone else noticed this?
I did. It still doesn’t work.
Play on. Watch ad gives black screen again. This ends the game.
I have to exit Candy Crush completely and restart game.
While all of my friends get to watch ads to get exyra moves and boosters, but for me i am not getting anything, and i am stuck at a legendary level for a long time now.
Here we go again, another week(s) of not being able to make in app purchases. I don’t understand why this can’t be fixed. It’s ridiculous!
Sweet cinema not working since month ago, how to use it
I have been on level 9292 for 3 weeks now!!! Why is it not giving me a chance to win without buying lives???? I play this game every day and I am no longer having any fun. Please help.
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
