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Black screen when watching ads - 🚫 Issue reported!

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Answers

  • kiara_wael
    kiara_wael Posts: 157,001
    edited August 2023

    Hi and Welcome to the King Community

    Thank you for the feedback. this issues has been reported in a mean time please force close the Apps and Log in again, for more info Here

  • smjacobs01
    smjacobs01 Posts: 2

    Level 1

    Ad was blacked out and lost my streak and all the gokd bars i was supposed to get after completing the level. Tryed it a second time and it did the same thing. So not only lost my place but all the boosters I've used too.

  • losin51
    losin51 Posts: 22

    Level 3

    edited August 2023

    The same thing is happening to me. I touch the watch ads option and get a black screen, losing the boosters I used. I would like to get them back please.

  • kiara_wael
    kiara_wael Posts: 157,001
    edited August 2023

    Hi and Welcome to the King Community

    Thank you for the feedback. this issues has been reported in a mean time please force close the Apps and Log in again, for more info Here

  • christinewupp
    christinewupp Posts: 9,839
    edited August 2023 Answer ✓

    Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.

  • smjacobs01
    smjacobs01 Posts: 2

    Level 1

    edited August 2023

    Yes! Same here. And it did it 2 more times after that so i stopped playing. In the mean time also lost all my boosters, lost my streak of over 300 games competed on first try and was 1st in the championship race, and was about to earn over 30 gold bars for completing the other race after finishing that level. I'm not happy.

  • ellenteft
    ellenteft Posts: 7

    Level 2

    edited August 2023

    Now 14004 is having extra play commercial issues. : /

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    edited August 2023

    Welcome 🥰We are very sorry for your trouble.

    As you already know, the problem is due to temporary error and already reported. I request you to be patient for some more time as the studio is trying to resolve the issue asap.

    Thank you.

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    edited August 2023

    Can you try restarting the game once, if that fixes the problem?

  • dawnlynda
    dawnlynda Posts: 2

    Level 1

    This is a game changer for me and I'm less likely to play. And yet out of the blue I got at least an hour of unlimited games but no use to me as stuck on a extremely hard to crack level

Hey! Would you like to give us your opinion?