Magic Hat not responding

Fred16600

Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/411192/chapeau-magique-ne-fonctionne-plus

Sorry you will need to use English to get an answer here, but also it does not sound like Candy Crush to me from what I understand in French. What is the magic hat and joker? I don't know this feature.

Fred16600

Hello

I play on phone with Android

Yesterday when the magic hat appears, I can press it and then choose which joker I want, but when I press the video button, nothing happens.

Is it normal or is my phone malfunctioning?

Friendly fred.

christinewupp

@kiara_wael please can you answer this. Why does the thread show as "answered" when nobody has answered?. all I wrote was please post in English!

Fred16600

Bouton inactif

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/2712694#Comment_2712694

That is still an answer 🙂

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/2712652#Comment_2712652

Hello Fred and thank you for taking the time to report this!

You should be able to watch a video so if it's not responding something might be wrong. Can you please restart your device and make sure you have the latest game app version installed?

Kewill

I have the same problem with the "Magic hat". The problem started recently. The the Button is not responding.

rurukachu

I have the same problem started 2 August, I have tried restarting my device and updates.

rurukachu

Ps the video works in other places it is just the magic hat videos not launching