Uninstalled and reinstalled and lost all boosters and k

Donna_M._Holland

I had been unable to use a $5 coupon, so thinking if I uninstalled and reinstalled Candy Crush, I would be able to use it.

As a result I lost ALL my boosters (I had 22 each AND all my stored lives (I had 160).

This is not fair, plus still couldn't use my $5 coupon. Feel REALLY frustrated and duped at this point... sigh

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/2762231#Comment_2762231

I think the best way to get to player support is via the app. Click on the cogwheel setting icon. then the ?. Click on any question or link here until you see "contact us" at the bottom. Use this to contact Player Support. They will send an automated message first of all via email. Reply to this with a detailed explanation of what has happened. If you do this via the app they will know what purchases you have made, they have a record of that, and so they may give you some of your lost boosters back. It is worth a try. But you need to keep replying to the emails you get until you are happy. I have had some very good experiences with them, if you are a paying customer they will help.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/2762231#Comment_2762231

I think the best way to get to player support is via the app. Click on the cogwheel setting icon. then the ?. Click on any question or link here until you see "contact us" at the bottom. Use this to contact Player Support. They will send an automated message first of all via email. Reply to this with a detailed explanation of what has happened. If you do this via the app they will know what purchases you have made, they have a record of that, and so they may give you some of your lost boosters back. It is worth a try. But you need to keep replying to the emails you get until you are happy. I have had some very good experiences with them, if you are a paying customer they will help.