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I am using Android tablet. Since I downloaded the last update, the game will not load and crashes. I have tried all the suggestions in the help article, nothing works. Can you fix this, without reinstalling the game
Thank you for getting back to us and sorry to hear the game is still not loading 🤔
I'm afraid the only option left is to reinstall the game app as that usually solves these issues. I understand that you might be hesitant in doing so as you will be losing your saved boosters and lives but there are no other way to solve these issues then to reinstall.
After this has been done, you can reach out to our Player Support instructions can be found HERE and ask for a compensation for lost items.
Hope this helps 🙏
Any update from the community in charge kingsters? My game is still not loading
Thank you👍️ And, no, I would not suggest you to reinstall the App at all! Like you said, you will lose the boosters! The King will not reimburse the lost boosters unless you purchased them with real money!
I will ask our Community In-charge and find out what you should do! But, you will have to wait till tomorrow as none of the Kingsters are working right now due to the weekend.
Talk to you tomorrow🍫🍫
There are no more updates available for the tablet As stated in my original question, I have done all the steps in the help article already, it did not work. I do not want to uninstall the game as I will lose the boosters
Thank you for replying back🤗
Did you update the software on your tablet? See if there are any updates available... I think you would find that info in "Settings" of your Tablet?
Android 8.1 Samsung galaxy tablet with 3.1 GB free
Hello @MriRam🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue in your game! I haven't seen other complaints about this issued... so, I am thinking this could be isolated!!
Can you tell me the software version of your Android tablet? Did you check how much storage space does it has?
Please reply back by typing in the blank box given below to my comment.
Hope to talk to you soon and have a great rest of the day🍫🍫
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Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncing…
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…